> Markdown version of [/jobs/ext/1422429-customer-service-technical-specialist](https://www.wearedevelopers.com/jobs/ext/1422429-customer-service-technical-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Service Technical Specialist - **Company:** XBP Global - **Location:** Chicago, IL, United States - **Salary:** $39,520.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Microsoft PowerPoint, Gsuite - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2ada642b0914b022 ## About the Role * Minimum of 6 months of customer service experience * High school diploma or equivalent (GED) * Experience as a Site Representative and/or a minimum of 6 months demonstrated knowledge and experience in a related functional area * Directly related equipment operation experience * Demonstrated proficiency in the operation of related equipment * Computer experience (Word, Excel, and PowerPoint, Google suite required) * Excellent verbal and written communication skills, * Strong organizational skills, attention to detail * Ability to work independently and as part of a team * Ability to handle multiple projects simultaneously * Ability to learn various programs and applications * Ability to lift up to 55 lbs. * Ability to consistently adhere to business procedure guidelines and policies, and company safety standards * Accountability to meet the employer's attendance policy * Ability to take and follow directions from the supervisor or site manager * Professional presence ## Description Daily tasks and responsibilities include, but are not limited to the following: * Demonstrate flexibility in satisfying customer demands which include mail services and reprographics services * Receiving package deliveries and preparing outgoing package shipments * Provide the highest level of prompt and friendly customer service * Capacity to handle a heavy volume of print production and tax processing * Ability to meet important deadlines; with availability to provide after-hours support when needed * Establish operating procedures and quality standards * Test and evaluate new equipment and materials * Perform necessary adjustments as outlined in the operators' manuals for set equipment * Follow start-up, shutdown, and clean-up procedures for equipment * Monitor operations and make mechanical adjustments as needed, to ensure proper quality output * Occasionally perform limited operations on other automated equipment * Participate in cross-training * Provide backfill as needed ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)