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# IT Help Desk Technician I

- **Company:** Gila River Resorts & Casinos
- **Location:** Chandler, AZ, United States
- **Experience:** Starter
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** ServiceNow IT Service Management, Information Technology
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d124b16de0bc69f2

## About the Role

* HS Diploma or equivalent required. Associate's Degree in Computer Science or related major preferred.
 * Experience and/or training in technical support required.
 * Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
 * Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
 * Must possess excellent guest service skills, strong telephone etiquette, a self-starter wit the ability to follow up and complete tasks in a timely manner with minimum supervision.
 * Strong interpersonal and communication skills, both written and oral.
 * Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
 * Must pass a full background check to be certified/licensed prior to employment.
 * Must be able to work in a smoking environment., Required
 * High School/GED or better

Preferred

 * Associates or better in Computer Science or related field

## Description

This position is responsible for providing technical assistance to system users, by performing the following duties as well as demonstrating the GILA WAY., * Promotes and provides excellent guest service experiences to both internal and external guests.

 * Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies troubleshooting, password resets, minor desktop, printing or phone issues.
 * Logs and tracks calls using IT ticketing system, and maintains history records and related problem documentation.
 * Installs, configures and supports server and client workstations.
 * Trains users on software and hardware.
 * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
 * Performs other special projects and duties as assigned.


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