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# Technical Support Analyst II (Audio-Visual)

- **Company:** JOB DIVA INC
- **Location:** Houston, TX, United States
- **Contract:** Temporary contract
- **Skills:** Networking Basics, Software Troubleshooting
- **Published:** July 24, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=wkjdnw09prvv1eg1pbdvc2i59i8c2x01161ji2zesa7n9avk5oeonhko8x19lmnq&compid=0/jobs/32743825#/jobs/32743825

## About the Role

* Minimum 1 year of experience with audio-visual technologies.
 * Minimum 1 year of technical end-user support experience.
 * Experience with Microsoft Teams Rooms, Crestron, Polycom, Logitech, Neat, or similar AV platforms.
 * Basic networking knowledge preferred.
 * Strong troubleshooting, communication, and customer service skills.
 * Ability to lift up to 50 lbs., climb ladders, bend, and work under tables when needed.

## Description

We are seeking a Technical Support Analyst II with experience supporting enterprise audio-visual technologies. This role is responsible for providing end-user support, troubleshooting conference room AV systems, maintaining AV hardware/software, and ensuring seamless meeting experiences. The ideal candidate is customer-focused, proactive, and eager to learn new technologies., * Provide day-to-day support for conference room audio-visual systems.

 * Troubleshoot and maintain Microsoft Teams Rooms, Crestron, Polycom, Logitech, Neat, and AppSpace solutions.
 * Assist users with meeting setup, scheduling, and technical issues.
 * Perform system health checks and site walkthroughs to identify and resolve issues.
 * Deliver end-user training and collaborate with senior AV team members.
 * Support AV equipment installation and maintenance


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