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# RPA Support Engineer

- **Company:** VERISMA
- **Location:** United States (Remote available)
- **Salary:** $75,000.0 - $82,000.0
- **Contract:** Permanent contract
- **Skills:** Vbscript, Artificial Intelligence, JIRA, Audit Trail, Python (Programming Language), Windows PowerShell, Runbook, Diagnostic Tools, Scripting, Microsoft Power Automate, Uipath, Servicenow
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e786c327cd25deb5

## About the Role

* High school diploma or GED equivalent, required; Bachelor's degree, preferred
 * 2+ years of hands-on experience supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Attended/Unattended Robots)
 * 1+ years of experience with Microsoft Power Automate (cloud flows, desktop flows, connectors, and the CoE toolkit)
 * Solid understanding of RPA architecture concepts: bot lifecycle, exception handling, queues, assets, and credential management
 * Experience working within ITSM frameworks (ServiceNow, Jira Service Management, or similar) for incident, problem, and change management
 * Proficiency in at least one scripting language (PowerShell, Python, or VBScript) for supporting automation infrastructure
 * Strong analytical and troubleshooting skills with the ability to interpret logs, trace files, and Orchestrator/Power Platform diagnostic data
 * Ability to travel on a quarterly basis, subject to change

## Description

The RPA Support Engineer is responsible for the day-to-day support, maintenance, and optimization of Robotic Process Automation (RPA) solutions built on UiPath and Microsoft Power Automate. This role is for production bot issues, performs root-cause analysis, implements fixes, and ensures RPA workflows operate reliably and efficiently. The ideal candidate will also bring experience with AI-powered intelligent automation platforms - specifically UiPath AI Center / Document Understanding and Microsoft AI Builder (AI IXP capabilities) to help the organization expand its intelligent automation footprint., * Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production environments

 * Perform root-cause analysis on failures, exceptions, and performance degradation; document findings and corrective actions
 * Ensure all automated processes involving PHI/PII comply with HIPAA requirements; partner with compliance and security teams on audit logging and access controls
 * Support and maintain AI-enhanced automation workflows leveraging UiPath AI Center, Document Understanding, and Communications Mining
 * Maintain accurate support runbooks, troubleshooting guides, and knowledge base articles for all supported automations
 * Perform other duties, as assigned, to ensure effective operation of the department and the Company
 * Live by and promote Verisma Core Values


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