> Markdown version of [/jobs/ext/1422978-tier-1-service-desk-support-3640603](https://www.wearedevelopers.com/jobs/ext/1422978-tier-1-service-desk-support-3640603). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Service Desk Support- 3640603 - **Company:** Computer Technologies Consultants, Inc. (CTC) - **Location:** Washington, DC, United States - **Contract:** Permanent contract - **Skills:** Android Software Development, Macintosh Computers, Apple IOS, Apple Mac Systems, Application Layers, Software Applications, Software Documentation, Systems Analysis, Virtual Private Networks (VPN), Knowledge Management, LiveChat, Microsoft Office, Remote Access Technology, Remote Desktop Services, Microsoft SharePoint, Web Platforms, Cisco Anyconnect, Mobile Os, Office365, Workspace ONE, Peripherals, Microsoft InTune, RSA SecurID, Casper Suite - **Published:** July 24, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9055452/tier-1-service-desk-support-3640603 ## About the Role * Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (i.e. BMC Helix (Remedy)). * Three (3) years minimum experience in: * IT Call Center environments * Active Directory user and account administration * Supporting Microsoft Windows 10 and Office 365 applications * Supporting mobile operating systems (iOS, Android) * Supporting Microsoft Office 365 Pro Plus, SharePoint, and Exchange Online * One (1) year minimum experience supporting: * macOS * Remote access tools (e.g., Cisco AnyConnect) * VPN and secure remote connectivity (RSA SecurID experience preferred) Required Experience & Expertise in the following areas : * Ability to configure and troubleshoot COTS software and hardware, including PCs, Macs, mobile devices, printers, and peripherals. * Knowledge of Windows, macOS, iOS, and Android operating systems. * Foundational understanding of physical, network, and application layers; familiarity with TCP/IP tools/protocol commands to resolve technical issues. * Excellent customer service and communication skills, with a professional demeanor in interactions with executive-level staff and management. * Ability to operate in a fast-paced environment and meet tight deadlines. * Demonstrated proficiency in business and systems analysis to identify, understand, and resolve user issues. * Experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune. * Be self-motivated to work supervised and unsupervised as needed. Required Clearance : * Security/Background Check ## Description Computer Technologies Consultants (CTC) is seeking Tier 1 Service Desk Support to support the U.S. House of Representatives in Washington, DC., Daily Responsibilities: * Deliver a high level of customer service on all support calls and consistently adhere to defined Quality Standards. * Provide Tier 1 front-line support via phone, live chat, remote desktop tools, and, when necessary, on-site visits. * Support the installation, configuration, and use of application software. * Offer mobile device support for Android and iOS platforms. * Assist in the development of user documentation/installation procedures. * Provide technical assistance ranging from general system information to in-depth configuration and problem resolution. * Disseminate "Alert" notifications using multiple communication channels, including voicemail, web platforms, newsgroups, and email. * Maintain and update a knowledge base of all supported software, as well as a general understanding of supported hardware and communication tools. * Demonstrate a willingness to learn/retain knowledge of all House-supported hardware and software, cloud-based products, and internal policies. * Participate in HIR projects and initiatives as needed. * Serve as an escalation resource for advanced-level support issues. * Collaborate closely with internal groups to support and maintain current technology platforms. * Coordinate with vendors to troubleshoot and resolve issues effectively. * Escalate/consult with senior engineering staff for the resolution of complex technical problems. * Perform other official duties as assigned. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)