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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** nOCD, Inc. - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, JIRA, Business Systems, Software as a Service, Collaborative Software, Identity and Access Management, Information Technology Operations, Software Engineering, User Provisioning Software, IT General Controls (ITGC), Microsoft InTune, Information Technology, Slack, Casper Suite, Gsuite, Zendesk - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4d2059dd1676e14a ## About the Role * 4+ years of experience in IT support, IT operations, systems administration, or related roles * Experience managing employee onboarding and offboarding processes * Strong troubleshooting skills across hardware, operating systems, SaaS applications, and identity management systems * Experience administering Google Workspace and common workplace collaboration tools * Experience supporting endpoint management and device lifecycle management * Familiarity with identity and access management concepts and tools * Strong organizational skills with the ability to manage multiple priorities simultaneously * Excellent communication skills and a customer-service mindset Preferred Qualifications * Experience supporting SOC 2 audits, compliance programs, or security control frameworks * Experience administering MDM platforms such as Jamf, Kandji, Intune, or similar endpoint management solutions * Familiarity with endpoint security, access reviews, and security best practices * Experience working in a startup, healthcare, or high-growth environment * Experience with ticketing and support platforms such as Zendesk, Jira Service Management, or similar tools * Experience creating IT documentation, policies, and operational procedures * Basic scripting or automation experience is a plus ## Description NOCD is seeking a hands-on IT Manager to own internal IT operations, employee technology support, device management, and core IT systems across the organization. This role will serve as the primary point of contact for employee technology needs while also helping ensure our systems, processes, and controls support NOCD's security and compliance requirements, including SOC 2. You will work closely with People Operations, Engineering, Security, and external vendors to create a seamless employee experience while maintaining strong operational and security standards. This is an ideal opportunity for someone who enjoys balancing day-to-day support with process improvement, automation, compliance, and operational ownership in a fast-growing environment., * Serve as the primary point of contact for employee IT support, including account access, device troubleshooting, software issues, and general technical assistance * Manage onboarding and offboarding processes, including user provisioning, access management, equipment deployment, and asset recovery * Provision, configure, ship, track, and maintain employee laptops, peripherals, and related equipment * Administer core business systems including Google Workspace, Slack, Zoom, and other SaaS platforms * Manage identity and access management processes to ensure employees have appropriate access based on role and business need * Maintain hardware and software inventory records and asset management processes Security & Compliance * Support SOC 2 compliance efforts by maintaining IT controls, documentation, evidence collection, and audit readiness * Conduct periodic user access reviews and assist with security-related audits and reviews * Partner with Engineering and Security teams to implement and maintain security best practices * Support endpoint security initiatives, including device compliance, patching, and security monitoring * Assist in developing and maintaining IT policies, procedures, and operational documentation Process Improvement & Vendor Management * Identify opportunities to automate manual workflows and improve operational efficiency * Manage relationships with IT vendors, software providers, and managed service partners * Develop scalable IT processes that support company growth while maintaining a positive employee experience * Create and maintain internal documentation, knowledge base articles, and support resources, * Employees receive timely, effective support and can do their work without technology roadblocks * Onboarding and offboarding processes are secure, efficient, and consistent * Devices, systems, and access controls remain organized and audit-ready * SOC 2 controls are maintained and documented effectively * IT operations scale smoothly alongside company growth About Noto Noto is an AI-enabled platform transforming speciality therapy to end the mental health crisis. Powering NOCD, Rebound, and future specialty therapy brands, Noto works across each specialty to streamline payer partnerships, enrollment, and care delivery operations to treat complex mental and behavioral health conditions. ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Let developers develop again](https://www.wearedevelopers.com/videos/463-let-developers-develop-again) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [GitOps for the people](https://www.wearedevelopers.com/videos/815-gitops-for-the-people) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Should Tech Managers Be Developers First? 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