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# Principal Cloud Supportability Engineer - AEC

- **Company:** BINGHAMTOM UNIVERSITY
- **Location:** United States
- **Experience:** Expert
- **Salary:** $139,000.0
- **Contract:** Permanent contract
- **Skills:** AutoCAD, Agile Methodology, JIRA, Autodesk Revit, BIM360 Construction Management Software, Autodesk Autocad
- **Published:** July 24, 2026
- **Apply:** https://www.themuse.com/jobs/autodesk/principal-cloud-supportability-engineer-aec?utm_source=uconnect

## About the Role

* 4-year bachelor's degree from an accredited institution in engineering, computer science, or a related degree
 * Minimum 8 years of experience in the architecture & engineering domain
 * Strong skills in Windows OS, networking, Cloud APIs, virtualization
 * Experience with Azure, AWS, or similar cloud provider is helpful
 * Strong Experience writing script-based automations using Python, or similar scripting languages
 * Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)

Preferred Qualifications

 * Excellent skills in resolving customer problems with an out of the box and a can do approach
 * Exhibit leadership skills and go beyond on the roles and responsibilities
 * Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
 * Working experience with any of those products: AutoCAD, Revit, Forma, BIM360.

## Description

Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Architecture, Engineer & Construction (AEC) cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.

Responsibilities

 * Act as the dedicated support expert for Autodesk AEC cloud solutions in Customer Technical Success
 * Act as the customer liaison with engineering team
 * Research, verify, and document product defects
 * Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
 * Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
 * Excellent verbal and written communication skills
 * Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
 * Build and maintain a collection of service automation runbooks that can be run from the cloud
 * Build alert and telemetry systems to accelerate issue detection and mitigation
 * Create documentation as appropriate for the automations developed
 * Ensure high quality deliverables
 * Ability to work independently and/or guide other team members to meet deadlines
 * Self-motivated and proactive, possessing strong desire to learn


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