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# Help Desk Analyst

- **Company:** Hire IT People
- **Location:** Trenton, NJ, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Interaction Design, Network Troubleshooting, Microsoft Dynamics, Web Navigation
- **Published:** July 24, 2026
- **Apply:** https://ats.hireitpeople.com/candidate/apply/41307-help-desk-analyst

## About the Role

* Proven help desk experience, preferably in a CRM environment.
 * Familiarity with CRM Dynamics 365 and its functionalities.
 * Strong troubleshooting skills and the ability to analyze and resolve user issues effectively.
 * Excellent communication skills, both verbal and written.
 * Detail-oriented with a focus on accuracy and quality in all tasks.
 * Ability to multitask and prioritize effectively in a dynamic environment.
 * A friendly, responsible attitude and a commitment to providing outstanding user support.
 * Background in Windows 11, including system navigation and troubleshooting.
 * Experience in network troubleshooting and resolving connectivity issues.

## Description

* We are seeking a motivated and detail-oriented contractor to provide application support to our users.
 * Training will be given to provide CRM Dynamics 365 User Assistance.
 * The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service., * Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations.
 * Assist customers with portal renewal registrations, ensuring a smooth and efficient process.
 * Maintain a friendly and professional demean or while communicating with users, fostering positive relationships.
 * Collaborate with team members to share knowledge and strategies for resolving user issues.
 * Document user interactions and resolutions, contributing to a comprehensive knowledge base.
 * Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency.
 * Conduct basic training sessions for users on CRM functionalities and best practices.
 * Demonstrate independence in problem-solving while being a supportive team player.
 * Resolving help desk tickets for various computer and user-related issues.


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