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# Support Desk Data Analyst

- **Company:** Systemtec, Inc.
- **Location:** Columbia, SC, United States
- **Salary:** $75,000.0
- **Contract:** Contract
- **Skills:** Data Analysis, Databases, Data Validation, Data Warehousing, Relational Databases, Microsoft SQL Server, SQL Stored Procedures, SQL Server Reporting Services, Transact-SQL
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=88d6380de3f483e3

## About the Role

* Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
 * 2-4 years of experience in technical support, service desk operations, or a related IT support role.
 * Experience writing simple, intermediate, and complex T-SQL queries against Microsoft SQL Server databases and data warehouse environments.
 * 1-2 years of experience working with relational databases, database transactions, and stored procedures.
 * Experience designing, developing, testing, and implementing reports using SQL Server Reporting Services (SSRS).
 * Strong understanding of relational database concepts, data analysis methods, and data validation practices.
 * Ability to analyze trends, identify data quality issues, and develop recommendations for process improvements.
 * Strong analytical, problem-solving, communication, and documentation skills.
 * Ability to work independently, manage multiple priorities, and collaborate effectively with technical teams.
 * Must be able to obtain a Top Secret security clearance (an interim clearance may be acceptable at the time of hire).

Preferred Skills/Experience of the Support Desk Data Analyst:

 * ITIL Version 4 certification.
 * Previous experience supporting service desk reporting, analytics, or quality assurance activities.
 * Experience working with System Center Service Manager (SCSM) and/or Cireson Portal.
 * Experience with technical evaluations, reporting processes, and operational performance metrics.

## Description

* Analyze service desk operations, metrics, workflows, and customer satisfaction data to identify performance trends and improvement opportunities.
 * Develop and maintain SQL queries, reports, and data analyses to support operational decision-making.
 * Validate data accuracy, consistency, and quality while investigating discrepancies and recurring issues.
 * Evaluate service processes and recommend corrective actions, enhancements, and workflow improvements.
 * Collaborate with analysts, engineers, and support teams to communicate findings and improve service delivery.
 * Assist with documentation, reporting standards, quality reviews, and continuous improvement initiatives.


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