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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support Specialist / Help Desk Technician - **Company:** NXIO, LLC - **Location:** Lenexa, KS, United States - **Experience:** Starter - **Salary:** $41,600.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Microsoft Azure, VoIP, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Sonicwall, Information Technology, Cisco - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f48f5284b9978117 ## About the Role We are looking for a Junior IT Support Specialist / Help Desk Technician to support day-to-day IT operations in a Managed Services Provider (MSP) environment. This role is a good fit for someone early in their IT career who already has some hands-on technical experience and wants to continue building skills across help desk support, Microsoft 365, workstation troubleshooting, basic systems administration, documentation, and client service. This is not intended to be a first exposure to IT. The ideal candidate has prior professional, internship, homelab, school, or equivalent experience supporting users, devices, or business technology and is ready to learn, take ownership, and contribute in a client-facing environment., · Prior hands-on IT experience through a support role, internship, MSP, school program, homelab, or equivalent environment · Working knowledge of Windows and/or macOS · Familiarity with Microsoft 365 (user support and/or light admin exposure) · Strong written and verbal communication skills · Ability to work independently after onboarding while knowing when to ask for help · Comfortable following structured processes and helping improve them when gaps are found · Valid driver's license, reliable transportation, and ability to travel to local client sites as needed Communication and Documentation Expectations * Able to produce clear, professional written communication in tickets and emails · Use professional grammar, spelling, capitalization, and tone · Avoid excessive abbreviations, shorthand, or unclear notes * All tickets and notes should be suitable for direct client visibility Because this is an MSP role, tickets and documentation may be visible to clients and should be written clearly and professionally. Client-Facing Professionalism This is a client-facing role. Candidates must consistently demonstrate: * Professional demeanor in written, verbal, and in-person interactions * Respectful, calm communication - even under pressure * Appropriate behavior when representing the company onsite or remotely Nice to Have Experience with any of the following is helpful but not required: * Microsoft & Azure environments * Windows 11 * Networking hardware (Ruckus, Cisco) * Security tools (SonicWall, Huntress) * MSP tools such as ConnectWise * End-user hardware (HP, Dell) Growth Expectations · Willingness to learn the why, not just the how, * High school or equivalent (Required) Experience: * IT Support: 1 year (Required) Ability to Commute: * Lenexa, KS 66215 (Required) ## Description You will work with real client environments, collaborate with experienced engineers, and gain exposure to systems, security, process improvement, and modern IT tools, including AI-assisted workflows. What You'll DoHelp Desk and User Support * Provide Tier 1 and light Tier 2 support for end users * Triage, document, and resolve incoming support requests * Troubleshoot common issues including: * Password resets and MFA issues * Email and Microsoft 365 support * Windows and macOS workstation issues * Printers, VPN, and basic network connectivity * Communicate clearly with users, set expectations, and follow issues through to resolution Systems and Administrative Support * Assist with user onboarding and offboarding (accounts, access, licenses, devices) * Perform basic Microsoft 365 administrative tasks under guidance * Assist with patching, updates, and routine maintenance * Support VoIP / PBX changes (adds, moves, changes) * Follow documented SOPs and help improve them where gaps exist Asset Management and Documentation * Track and manage IT assets (laptops, phones, peripherals) * Maintain accurate records in asset systems * Keep documentation current in IT Glue or internal systems * Help close gaps between assumed and actual system knowledge Process Improvement and Automation * Identify repetitive or inefficient tasks * Assist with building or maintaining: * SOPs and checklists * AI-assisted workflows and tooling * Comfortable adopting smarter, more efficient ways of working ## Related Videos - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is AI turning Junior Developers into an endangered species?](https://www.wearedevelopers.com/magazine/501-is-ai-turning-junior-developers-into-an-endangered-species) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)