> Markdown version of [/jobs/ext/1424491-senior-deskside-support-agent](https://www.wearedevelopers.com/jobs/ext/1424491-senior-deskside-support-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Deskside Support Agent - **Company:** TELE NETWORK INC - **Location:** Cooperstown, NY, United States - **Experience:** Expert - **Salary:** $58,240.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** User Authentication, Desktop Computing, HP Thin Clients, Tablet Computers, Software Troubleshooting, Information Technology, Laptops - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5b8eab47d46dfce3 ## About the Role * Strong communication and technical support skills * Comfortable working full-time in an office environment * Ability to learn new systems and processes * Reliability, punctuality, and attention to detail, * Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience). * Experience: 5+ years of experience in enterprise deskside/workplace tech support, with at least 2+ years working directly within a healthcare or hospital setting. * Certifications (Preferred): CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator, or ITIL v4 Foundation, * Typing speed of 40WPM with at least 80% accuracy (there is a typing test linked in the application) * Multitasking capabilities with the ability to react quickly in a fast-paced environment * Ability to follow instructions, research and utilize resources, and adapt to changes in procedures * Authenticator apps are required. You may utilize either a smartphone or a tablet to run the authenticator app. If using a smartphone, the device must operate on Android 8.0 or later, or iPhoneOS 16.0 or later. If using a tablet, the device must run Android 8.0 or higher, or iPadOS 15.0 or later. ## Description We are hiring Senior Deskside Support Agents to join a new in-office team in Cooperstown, NY. The Senior Deskside Support Agent plays a critical role in ensuring the seamless operation of IT infrastructure across our hospital and clinical environments. In healthcare, technology directly impacts patient care; therefore, this role requires a high level of technical expertise, rapid problem-solving, and a patient-first mindset. This is not a remote or hybrid role - candidates may have to travel to other local offices What You'll Be Doing * Provide high-touch, face-to-face, and remote technical support for clinical and administrative staff in a fast-paced, 24/7 hospital environment. * Resolve complex hardware and software troubleshooting issues involving desktop computers, laptops, tablets, thin clients, and specialized clinical hardware (e.g., Workstations on Wheels/WOWs, barcode scanners, and label printers). * Deliver premium "VIP Support" for hospital executives, department heads, and chief medical officers with minimal disruption to their schedules. 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