> Markdown version of [/jobs/ext/1424495-senior-it-support-technician-nmed-10118385](https://www.wearedevelopers.com/jobs/ext/1424495-senior-it-support-technician-nmed-10118385). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Technician (NMED #10118385) - **Company:** State of New Mexico - **Location:** Albuquerque, NM, United States - **Experience:** Expert - **Salary:** $56,930.0 - $85,405.0 - **Contract:** Permanent contract - **Skills:** Network Troubleshooting, Computer Equipment, Information Technology - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f47efa8d29326641 ## About the Role High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience. Employment Requirements Must possess and maintain a valid New Mexico Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment. Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required. Supplemental Information ## Description The purpose of this position is to ensure a reliable, secure, and efficient computing environment by providing advanced technical support and resolving complex hardware, software, and network issues. The Senior IT Support Technician serves as an escalation resource for technical concerns and supports the continuity of day-to-day operations through proactive troubleshooting, system maintenance, and collaboration with end users and specialized technical teams. This position also provides guidance to junior technicians and contributes to the consistent delivery of responsive, high-quality IT services. How does it get done? * Serves as a technical expert or tier 3 support in a help desk * Often serves as the final point of escalation in response to requests for various hardware, software, peripheral, and networking technical assistance; escalates more complex problems to appropriate IT staff or vendors * Documents, tracks, and monitors the problem to facilitate a timely resolution. Updates global knowledge database for problem resolution * Provides technical guidance and advanced training; may lead or direct lower-level staff * Diagnoses and resolves complex problems; responds to escalated problems from Tier 2; provides remote problem resolution when possible, dispatches problems to associated groups throughout the unit supported Who are the customers? * New Mexicans to protect and restore the environment * Occasional contact with external Federal, State and Local regulatory bodies as well as contractors and environmental not for profit organizations * Internal staff Ideal Candidate * New Mexicans to protect and restore the environment * Occasional contact with external Federal, State and Local regulatory bodies as well as contractors and environmental not for profit organizations * Internal staff ## Related Videos - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)