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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Architect - Service Provider (Req#1318) - **Company:** ePlus Technology, inc. - **Location:** Madison, WI, United States (Remote available) - **Experience:** Expert - **Salary:** $110,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Border Gateway Protocol, Wavelength-Division Multiplexing, Ethernet, Virtual Private Networks (VPN), Multi-protocol Systems, Routing, Open Shortest Path First (OSPF), Multiplexers, Computer Network Technologies, Juniper, Cisco - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f8163c9c28c4d0f5 ## About the Role * Extensive hands-on experience with one or more of the following high-end routing platforms (or other OEM equivalent), including: + Cisco ASR 9000 / 1000 Series, NCS 5500 Series + Juniper MX, PTX, and ACX Series + Nokia 7750 SR, 7950 XRS, and 7250 IXR Series + Ciena SAOS platforms * Strong background in optical networking technologies, specifically: + DWDM (Dense Wavelength Division Multiplexing) + OTN (Optical Transport Network) + ROADMs (Reconfigurable Optical Add-Drop Multiplexers) * Deep protocol-level knowledge, including: + BGP, MPLS, IS-IS, OSPF, and EVPN + Proven ability to integrate routing and optical technologies into cohesive network solutions + Practical experience designing and deploying large-scale networks for service providers Solid pre-sales engineering background, with responsibilities such as: * Direct involvement in OEM and platform selection * Demonstrated success in developing Statements of Work (SOWs) for services engagements * Experience in 1:1 alignment with an Account Executive to drive strategic customer engagements Professional Experience: * Technical proposal development * Solution presentations and product demonstrations * Response to RFPs/RFIs * Minimum 5+ years in telecommunications or service provider engineering roles * College degree or applicable work experience * Certifications in applicable technology preferred * Excellent written communications skills * Strong attention-to-detail * Excellent oral presentation skills ## Description The ePlus Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to join our dynamic team, supporting telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures. Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs). The Solutions Architect - Service Provider will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, Original Equipment Manufacturer (OEM) and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements. This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities. Your Impact The essential functions of this position include: * Provide technical expertise/credibility to account team on designated focus area * Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas * Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development * Assist sales account managers with project management for complex presales engagements * Complete technical sections for RFP/RFI/RFQ responses for assigned accounts * Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s) * Develop solution architecture and detailed line-item configurations/bills of material (BOMs) * Develop proposal and/or presentation of recommended solutions * Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts * Function as liaison to end-user customer technical staff regarding solution and implementation specifics * Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate * Function as technical liaison and ePlus ambassador with field OEM sales and technical teams * Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set * Conduct knowledge transfer with team members around solution updates, implementation lessons learned, etc., as relevant * Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed * Assist in developing customer get-well plan, if applicable * Assist sales and services management in identifying candidate solution areas for ePlus development or investment * Complete training, per development plan, and maintain certifications in accordance with focus area * Assist Services Director with helping improve procedures and functions * Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc. * Participate in weekly team planning conference calls * Complete administrative tasks (expenses, time reporting) in a timely fashion * Travel up to 50% may be required ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)