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# IT Support Specialist

- **Company:** MINTED, LLC
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $59,920.0 - $78,645.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Firefox, Web Browsers, Identity and Access Management, Networking Basics, Visual Systems, Okta, ServiceNow IT Service Management, Gsuite, Google Meet
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0d1042c923e84063

## About the Role

* Patient, thoughtful, and composed under pressure, with the ability to manage multiple competing priorities simultaneously.
 * A proactive communicator who effectively identifies, documents, and escalates risks, issues, and scope changes to IT stakeholders., * 1-2 years of experience in Level 1 technical support within a mixed environment (approx. 70% Mac, 30% PC).
 * Proficiency across standard web browsers (Chrome, Safari, Firefox) on both macOS and Windows platforms.A process-oriented mindset with experience using IT ticketing systems; experience creating documentation (knowledge bases) and automating workflows is a major plus.
 * Hands-on administration experience with Mac OS and Windows OS, Google Workspace, Okta, and NinjaOne (or similar MDM solution).
 * Solid understanding of web concepts, including troubleshooting techniques like clearing cache, inspecting elements, and utilizing the browser console.
 * Experience working with Audio/Visual systems in a corporate environment (Google Meet, Zoom Rooms) and ability to support company-wide All Hands meetings.
 * Exceptional interpersonal skills coupled with a natural knack for problem-solving.
 * A genuine passion for delivering an outstanding customer support experience.
 * Strong attention to detail and a disciplined approach to following established processes and procedures.
 * Excellent written and verbal communication skills.
 * A foundational understanding of eCommerce business operations.
 * General networking knowledge to effectively collaborate with and assist the remote infrastructure team.

## Description

Minted is seeking a skilled IT Support Specialist II to champion the technical needs of our growing business. In this role, you will serve as a subject matter expert for our corporate team, dedicated to delivering a world-class support experience. You will proactively triage and troubleshoot technical issues, acting as a vital conduit to the broader IT team to ensure swift resolution. Beyond day-to-day helpdesk operations, you will manage high-volume provisioning of macOS and Windows systems via NinjaOne, while leveraging SSO and identity management across Okta and Google Workspace.


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