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# Helpdesk Support Technician

- **Company:** Connection, Inc.
- **Location:** Brea, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Desktop Computing, Issue Tracking Systems, Microsoft Office, Laptops, User Accounts
- **Published:** July 24, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17693610?backUrl=%2Fcareer%2F17693610%2FHelpdesk-Support-Technician-California-Brea

## About the Role

The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately., * 2-4 years of Help Desk or Desktop Support experience.

 * Experience provisioning and configuring Windows laptops and desktops.
 * Working knowledge of Active Directory, including user account administration.
 * Experience supporting printers and common office hardware.
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication and interpersonal skills.
 * Friendly, professional, and customer-focused approach.
 * Ability to work independently and manage multiple priorities.

Preferred Qualifications

 * Experience working in a corporate office environment.
 * Familiarity with Microsoft Windows operating systems and Microsoft Office.
 * Exposure to ticketing systems is a plus.

## Description

* Provide day-to-day Help Desk support for end users.
 * Troubleshoot hardware, software, and peripheral issues.
 * Provision, configure, and deploy laptops and desktop computers.
 * Install, configure, and troubleshoot printers.
 * Create, modify, and maintain user accounts in Active Directory.
 * Respond to and resolve technical support requests in a timely manner.
 * Document support activities and maintain accurate records.
 * Deliver excellent customer service while assisting users with technical issues.


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