> Markdown version of [/jobs/ext/1425725-renewal-specialist-tech-touch-remote](https://www.wearedevelopers.com/jobs/ext/1425725-renewal-specialist-tech-touch-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Renewal Specialist (Tech Touch) (Remote) - **Company:** KnowBe4, Inc. - **Location:** Clearwater, FL, United States (Remote available) - **Experience:** Expert - **Salary:** $52,000.0 - $57,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Salesforce.Com - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e55d8c0ed2079817 ## About the Role You are a specialist who stays calm while managing a large volume of details and takes pride in being the person who makes the renewal process run smoothly. * 1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts. * Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks without being asked twice. * Direct communication style. You write clear, professional emails, feel comfortable leading negotiations, and know how to explain pricing details to customers. * Process-oriented mindset. You enjoy the "administration" side of sales-ensuring Salesforce records are perfect and deal sheets are complete. * Collaborative approach. You can build strong working relationships with CSMs and work together to find the best path forward for every customer. Bonus points if you have: * Extensive experience with Salesforce. * Experience working with Tech Touch or high-volume customer segments. * A background in SaaS or subscription-based contracts. ## Description Join our team as the central driver for our customer renewals. As a Tech Touch Renewal Specialist, you'll be the primary link between our CSMs and customers-ensuring that upcoming renewals are handled accurately and closed efficiently. You will own the full renewal motion: researching account health, crafting pricing quotes, and negotiating terms to secure our revenue. This role is ideal for someone who is highly organized and thrives on ownership. You'll be the person the team counts on to manage a high volume of opportunities, handle customer objections with ease, and ensure every deal is documented perfectly in our systems. What You'll Do * Portfolio Ownership: Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues. * CSM Collaboration: Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer. * Proactive Discovery: Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity. * Negotiation: Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company. * Pricing & Quoting: Generate accurate renewal quotes using pricing strategies that meet our established standards and policies. * Pipeline Forecasting: Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director. * Data Excellence: Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal. * Target Achievement: Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth. ## Related Videos - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [The Rise of Reactive Microservices](https://www.wearedevelopers.com/videos/494-the-rise-of-reactive-microservices) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)