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# People Solutions Operations Specialist II

- **Company:** Hire Road
- **Location:** Ann Arbor, MI, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Data Integrity, Microsoft Office, Queue Management Systems, HR Software, Oracle HCM, Workday, Servicenow
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=53e00562303f1b8a

## About the Role

The People Solutions Operations Specialist II must have at least three years of relevant experience in HR Operations/Shared Services., * Bachelor's degree in Human Resources, Business Administration, or a related discipline or equivalent relevant experience

 * Minimum three years of relevant HR Operations/Shared Services experience
 * Previous HR Business Partner experience is an asset
 * Strong technical skills and experience with MS Office and using an HRIS systems, previous experience with ServiceNow
 * HRSD; and Oracle HCM or Workday experience is an asset
 * Demonstrated ability to effectively leverage technology, support ongoing system enhancements, and manage routine maintenance for tools not requiring major configuration
 * Solid customer service, communication, and interpersonal skills
 * Proven attention to detail while effectively managing multiple demands and competing priorities
 * Self-directed, excellent time management skills and ability to maintain flexibility under tight and fluctuating deadlines
 * Flexibility to occasionally work outside of regular hours to support global operations (if necessary due to different time zones)

## Description

Our client is an established public health & safety organization who is looking for a People Solutions Operations Specialist II. The People Solutions Operations Specialist II will manage HR cases end-to-end, maintain accurate employee data, and provide timely, customer-focused guidance on a broad range of HR policies and processes. You will play a critical role in supporting onboarding and offboarding activities, safeguarding data integrity, and driving continuous improvement initiatives that enhance both operational efficiency and the overall employee experience., * Using HR's portal and case management system (ServiceNow HRSD), responsible for queue management, end-to-end handling of cases and driving case closure across the platform amongst the broader HR Community

 * Provide effective and prompt solutions to internal customer inquiries on a wide array of HR topics, and deliver an excellent customer experience
 * Maintain in-depth knowledge of company-specific HR policies and practices
 * Complete Oracle HCM data entry requests. Audit data and processes to ensure accuracy and administer accompanying reporting
 * Support with pre-onboarding, lifecycle, and off boarding processes, ensuring required information is collected and maintained
 * Create, maintain, and keep all employee records/files up to date, utilizing HR systems
 * Perform technical and administrative HR duties such as employment verification and travel letters
 * Identify and support continuous improvement opportunities and implementation of continuous improvement projects and initiatives in processes and systems


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