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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Support Specialist - **Company:** Solution Builders - **Location:** Bloomington, MN, United States - **Salary:** $43,680.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Backup Devices, VoIP, Cloud Computing, Information Technology Consulting, Issue Tracking Systems, Web Portals, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Remote Desktop Services, Remote Service Software, Microsoft SharePoint, Network Routers, Firewalls (Computer Science), Information Technology, Network Server - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d1f005b3b76d012d ## About the Role * Passion for solving business problems for clients while providing exceptional customer service. * Willingness to embrace change with a positive attitude. * Commitment to high-quality work and positive customer outcomes., * Strong customer service skills required. * Minimum 1 year of professional Desktop Support or IT Helpdesk/ServiceDesk experience required. * Support clients from the Solution Builders office in Bloomington, MN and, on occasion, at the client site. * High school diploma or equivalent required * BS or BA degree in computer science, business administration, business communications, or a related field is strongly preferred. * Strong written and verbal communication required. * Experience working in Microsoft 365 Admin Centers (Exchange Admin, SharePoint Admin, OneDrive Admin, and Teams Admin) strongly preferred. * Familiar with managed IT consulting services and software strongly preferred. * At least 1 year of Windows server or networking experience preferred. * Experience using Active Directory preferred. * Microsoft Windows, Azure, and Office 365 certifications preferred ## Description The Support Specialist is responsible for handling IT support service requests for all technology, including workstations, servers, printers, networks, cloud, and vendor-specific hardware and software., * Provide a high level of customer service. Communicate with clients in a professional and timely manner; keeping them informed of incident progress, impending changes or agreed outages. * Resolve service requests and alerts involving technology for client sites including Windows server & workstation OS, Mac OS, Microsoft 365 & Azure, Cloud applications, printers, routers, firewalls, switches, VPN, Remote Desktop Services, VOIP and mobile phones, backup solutions and other vendor-specific hardware and software. * Research and collaborate with vendor support and internal resources to ensure timely issue resolution. * Triage support requests submitted via phone, email, web portal, and remote support tools. * Escalate issues to the proper resources within Solution Builders to ensure client satisfaction. * Document all support issues, resolutions, and time in the company-approved ticketing system as they occur. Additional Duties and Responsibilities * Upholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations. * Maintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions. * Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication. * Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education. * Performs at or above company performance standards established within the department. * Other tasks and projects as directed by company management. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [From clicks to cribs - How to find your dream home with web scraping](https://www.wearedevelopers.com/videos/767-from-clicks-to-cribs-how-to-find-your-dream-home-with-web-scraping) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)