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# nInformation Technology Technician I - Learning Space Support

- **Company:** Inc. (ats)
- **Location:** United States
- **Experience:** Starter
- **Salary:** $23,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, HTML5, Issue Tracking Systems, System Testing, Reliability of Systems
- **Published:** July 24, 2026
- **Apply:** https://jobs.military.com/career/289380/information-technology-technician-i-learning-space-support-pennsylvania-pa-villanova

## About the Role

* Excellent written and oral communication skills, particularly in contexts of customer service; the ability to handle potentially challenging situations.\n
 * Excellent interpersonal skills, specifically the ability to cultivate positive work relationships.\n
 * Working knowledge of multimedia equipment operation and interfacing.\n
 * Well-developed problem-solving skills.\n
 * High degree of adaptability.\n
 * Working knowledge of Windows, macOS, Zoom/Teams, and Microsoft 365.\n
 * Knowledge of HTML5 highly valued.\n
 * Training provided to ensure job success.\n

## Description

* Ensuring uninterrupted learning space operations by responding to hotline inquiries with immediate, high-priority phone and in-person support.\n
 * Collaborating with full-time staff to deliver comprehensive technical support to faculty, staff, and the broader university community.\n
 * Assessing, resolving, and documenting learning space service requests, incidents, and tasks within the ticketing system to ensure accurate records.\n
 * Facilitating efficient setup and real-time support for learning space technology to keep academic schedules on track.\n
 * Diagnosing and resolving hardware and software malfunctions during active instruction and between classes to minimize downtime.\n
 * Ensuring long-term hardware reliability by maintaining accurate asset records and performing routine functional systems testing and preventive maintenance.\n
 * Gaining hands-on experience with technical projects involving the deployment, maintenance, and optimization of specialized audiovisual software and hardware.\n


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