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# Help Desk

- **Company:** IntraEdge, Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Cyber Security, Desktop Computing, Microsoft Office, SAP (Applications), Computer Equipment, Information Technology
- **Published:** July 24, 2026
- **Apply:** https://jobs.intraedge.com/jobdetails.asp?jo_num=17059&apply=yes&

## About the Role

HYBRID ROLE - must be in Phoenix area. Onsite 2-3 times a week.

 * This position requires one year of customer service experience is required. Software/hardware support experience is preferred.
 * Knowledge of PC hardware, computer operating systems and software is required.
 * Previous experience with Automated Call Distribution preferred.
 * SAP troubleshooting experience is beneficial.
 * Demonstrates ability to communicate across all levels of the organization; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required. Must be able to type quickly and accurately.
 * Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
 * The ability to work both independently and within a team is necessary.
 * The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
 * Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
 * In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
 * Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

Educational Requirements:

 * This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
 * ITIL knowledge preferred

## Description

* Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
 * Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
 * Document all reported issues, troubleshooting steps and resolutions in the incident management system.
 * Provide feedback, additions and updates to the knowledge base where applicable.
 * Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
 * Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
 * Properly evaluate, troubleshoot, escalate, and document issues.
 * Complete work in a timely and accurate manner while providing exceptional customer service.
 * Stay current on the latest technologies, trends and strategies in use by Discount Tire
 * Other duties as assigned.


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