> Markdown version of [/jobs/ext/1426827-help-desk-manager](https://www.wearedevelopers.com/jobs/ext/1426827-help-desk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Manager

- **Company:** Titan Professional Resources
- **Location:** Oklahoma City, OK, United States
- **Salary:** $79,997.0 - $90,002.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Backup Devices, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Remote Access Technology, TCP/IP, Information Technology
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b33cdf2df8543ca6

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
 * 3-5 years of Managed Service Provider (MSP) support experience.
 * 1-2 years of leadership or supervisory experience managing technical support teams.
 * Strong hands-on Help Desk troubleshooting experience.
 * Experience with Windows 11 and macOS environments.
 * Strong knowledge of Microsoft 365 administration.
 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies.
 * Experience with remote monitoring and management (RMM) tools, ticketing systems, and IT service management platforms.
 * Familiarity with cybersecurity best practices, backup solutions, and cloud platforms such as Azure and AWS.
 * Valid Oklahoma driver's license with a clean driving record.

## Description

We are seeking an experienced Help Desk Manager to lead a front-line technical support team while providing exceptional service to internal and external customers. This role combines leadership with hands-on technical expertise, requiring someone who can oversee daily Help Desk operations, mentor team members, improve processes, and assist with complex technical issues when needed., * Lead, coach, and mentor Help Desk technicians through regular feedback and professional development.

 * Oversee daily Help Desk operations, including ticket management, workload balancing, and service level performance.
 * Monitor key performance metrics such as customer satisfaction, ticket resolution, backlog health, and response times.
 * Assist with complex technical troubleshooting and serve as an escalation point for difficult support issues.
 * Develop and maintain technical documentation, knowledge bases, and standard operating procedures.
 * Create and support technical training plans and certification goals for team members.
 * Identify opportunities to improve processes through automation, scripting, and emerging technologies.
 * Collaborate with internal teams to implement new solutions and improve service delivery.
 * Build strong relationships with clients, vendors, and internal stakeholders.
 * Coordinate responses during critical incidents, service disruptions, and other high-priority events.


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)

## Related Articles

- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)