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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Specialist I - **Company:** S&K Technologies, Inc. - **Location:** Bremerton, WA, United States - **Experience:** Experienced - **Salary:** $52,624.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Cyber Security, Web Browsers, Microsoft Office, Microsoft Software, Adobe, Information Technology - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5fab63d8842d90a4 ## About the Role * High School Diploma/GED * Associate degree in an IT related field is preferred Experience * A minimum of two (2) years of IT Support/Help Desk experience is desired. * A minimum of two (2) years of Customer Service experience is desired. * Minimum two (2) years of experience with all Microsoft Windows operating systems is required. * A minimum of two (2) years of experience with Microsoft products (MS Office Suite) is required. * Experience working on the NMCI network is desired License, Cert or Registration * CompTIA Certification required: A+, Network +, Security +, or higher. * Cyber Security Workforce eligibility must be maintained through training/CEU's of 20 hours annually. * The ability to obtain and maintain Secret security clearance ## Description Put your IT experience to great use. In this role, you will provide helpdesk and end-user computing support, both hardware and software, for Government Client during graveyard shift operations (2300 - 0930). Assist end-users to use Information Technologies resources efficiently and effectively by providing them with expert assistance, guidance, and training. This position requires Cyber Security Workforce eligibility. A sample of the work you will be doing: * Provide tier-1 and tier-2 IT support for incoming communications from PSNS & IMF users (calls, emails, voicemail, and tickets). * Helpdesk technician will be the initial customer point of contact to log and resolve end-user problems. * Provide quality desktop support to end users, including support for hardware, printing, applications, and training in a networked environment with minimum end user interruption. * Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support. * Provide help desk support for troubleshooting workstations, networks, software applications, telephony, printer and other technologies for customers, responding in a timely manner. * Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues. * Identify, troubleshoot, research, support and resolve customer IT issues. * Assist in the development/updating of procedures and policies that define acceptable and effective use of the desktop environment. * Perform end-user and technical training in supported applications * Assist in the development of desktop security measures that provide automated compliance with Government Client policies. * Suggest process improvements through the proper chain of command. * Be the primary interface to the Government Client user community from within the IT organization. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)