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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Manager - **Company:** Forterra - **Location:** Clarksburg, MD, United States - **Experience:** Experienced - **Salary:** $140,000.0 - $170,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Systems Engineering, Cyber Security, Information Systems, Databases, Software Systems, Data Storage Technologies, Information Technology - **Published:** July 24, 2026 - **Apply:** https://www.disabledperson.com/jobs/73831443-it-service-desk-manager ## About the Role * 8+ years of experience in IT, with 3+ years in a leadership role. * Bachelor's degree in computer science, information systems, or a related field or equivalent experience. * Excellent leadership and management skills, with the ability to motivate and inspire a team of professionals. * Strong project management skills, with the ability to manage multiple projects simultaneously and ensure that deadlines are met. * Clear and concise communicator. * Experience leading and managing IT projects and rolling out IT infrastructures across various technologies * Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems. * Firm grasp on IT infrastructure and operations best practices * Experience managing a technology budget and allocating resources effectively. * Demonstrated record of working hard, being a trustworthy teammate, holding yourself and others to high standards and being kind to others. * Demonstrated ability to create innovative solutions that create exceptional collaborative environments. * Identify inefficiencies, functional overlap, synergies and opportunities; implement solutions and close gaps. * Experience building, leading, and mentoring direct reports while creating strong camaraderie and mission achievement. What We Love to See: * M365 GCC High experience * NIST800-171 / CMMC experience * Experience leading an IT Service Desk team * Experience in a start-up or similar fast-paced environment ## Description As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals and objectives. This role will include a close working relationship with our Cybersecurity team. What you'll do * Lead and manage a team of IT professionals, providing guidance and support to ensure high-quality work and effective communication within the team and with other departments. * Ensure that all technology solutions are scalable, secure, and comply with relevant regulations and standards. * Evaluate and manage the organization's technology infrastructure, including hardware, software, networks, and systems. * Identify and implement new technologies that can improve the efficiency and effectiveness of the organization's operations. * Develop and maintain project plans and timelines (backlogs) for IT engineering projects, ensuring that deadlines are met and budgets are adhered to. * Collaborate with other departments to identify and address technology-related challenges and opportunities. * Build relationships with other business and engineering leaders to determine possible risks and risk management processes. * Collaborate on the development and implementation of effective and reasonable policies. * Ensure compliance with applicable regulatory requirements. * Supervise daily operations of network and server infrastructure personnel * Be hands on in implementing IT solutions covering infrastructure on prem and in the cloud * Oversee additions/upgrades of equipment, hardware, and software solutions. * Manage our enterprise services e.g. Active Directory ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Implementing Feature Environments with AWS and Terraform](https://www.wearedevelopers.com/videos/531-implementing-feature-environments-with-aws-and-terraform) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? 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