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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** EnableComp LLC - **Location:** United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, JIRA, Microsoft Outlook, Computer Literacy, Microsoft Office, Office Suite, Information Technology - **Published:** July 24, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17665298?backUrl=%2Fcareer%2F17665298%2FProduct-Support-Specialist ## About the Role * Bachelor's degree in computer science, business, healthcare administration or related other field preferred. * 1-2 years' experience with complex claims and IT systems. * Strong computer proficiency and expertise in basic office applications, including MS Office (Word, Excel, and Outlook). * Timely and regular attendance. * Equivalent combination of education and experience will be considered * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites * Practices and adheres to EnableComp's Core Values, Vision and Mission. * Proven experience writing business requirements and/or creating business rule specifications. * Ability to thrive in a fast-paced environment while managing multiple projects with competing priorities successfully. * Demonstrated experience coordinating and managing initiatives, small projects among business operations and IT staff. * Highly organized and possesses excellent communication skills. * Superior analytical and problem-solving skills. ## Description The Product Support Specialist is responsible for owning and resolving product-related support requests, serving as a key liaison between Operations, Product, Implementation, and Technology teams. This role manages the full lifecycle of support tickets, ensuring timely, accurate, and high-quality resolution in alignment with established service level expectations. The Product Support Specialist conducts research, validates findings, and exercises sound judgment in troubleshooting issues, and determining appropriate escalation for resolution. This role also supports post-implementation stability, identifies recurring issues, and supports product performance and operational effectiveness., * Own the full lifecycle of assigned product support tickets, including intake, documentation, research, and closure. * Ensure support requests meet defined service level agreements (SLAs) for response time, quality, and resolution. * Partner with Operations, Product, Implementation, and Technology teams to troubleshoot and resolve product-related issues. * Support post-implementation stabilization by identifying defects, resolving issues, and escalating appropriately. * Conduct research and analysis using internal systems, vendor portals, and claim data to support issue resolution and internal inquiries. * Support Account Management and Operations with product-related research and findings. * Participate in user acceptance testing (UAT) and validation of product enhancements from a support and operational perspective. * Identify recurring issues or trends and communicate insights to Product and leadership. * Utilize Jira and approved tools, including AI-enabled tools, to manage tickets, document work, and follow defined workflows. * Apply sound judgment & use of independent judgement and discretion as it relates to escalation frameworks and responsibilities detailed above. * Other duties as required ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) ## Related Articles - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)