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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Part Time IT Support Technician - **Company:** Kingston Business Solutions, LLC - **Location:** Prescott, AZ, United States (Remote available) - **Experience:** Starter - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Software Documentation, Cyber Security, Desktop Computing, File Systems, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Network Connections, Office Suite, Remote Access Technology, Remote Desktop Services, Azure Active Directory, Remote Service Software, Microsoft SharePoint, TCP/IP, Wireless Networks, Connectivity Problems, Office365, Peripherals, Microsoft Onedrive, Computer Equipment, Information Technology, Laptops, Network Server, User Accounts - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=202e5c649803eaf6 ## About the Role Kingston Business Solutions is seeking a dependable and customer-focused Part-Time IT Support Technician to provide remote and on-site technology support to small and mid-sized business clients. This position is responsible for resolving routine computer, software, Microsoft 365, printer, user account, and network connectivity issues. The technician will also assist with workstation deployments, account administration, system maintenance, cybersecurity services, and client documentation. The ideal candidate has one to three years of IT support experience, communicates professionally with nontechnical users, works well independently, and knows when a more complex issue should be escalated. This is an excellent opportunity for an early-career IT professional who wants practical experience supporting multiple business environments and developing skills in Microsoft 365, Windows systems, networking, servers, and cybersecurity., * One to three years of professional IT support, help desk, desktop support, field service, or related technical experience. * Must currently reside in Prescott, Prescott Valley, or Chino Valley, Arizona. * Experience supporting Windows 10 and Windows 11 computers. * Working knowledge of Microsoft 365 applications and user account administration. * Experience troubleshooting computers, printers, software, user accounts, email, and network connectivity. * Basic understanding of Active Directory, Windows Server, networking, cybersecurity, and remote support tools. * Strong customer service and communication skills. * Ability to explain technical issues in language that nontechnical users can understand. * Strong problem solving, organization, and time management skills. * Ability to manage multiple service requests and work with limited supervision. * Ability to document technical work accurately and consistently. * Valid driver's license and reliable transportation. * Ability to travel to client locations during scheduled working hours. * Ability to safely lift and move computer equipment weighing approximately 40 pounds. * Ability to pass any background screening required for access to client systems or facilities., * CompTIA A+, Network+, Security+, Microsoft, or similar technical certification. * Associate degree, technical certificate, or college coursework in information technology, cybersecurity, networking, computer science, or a related field. * Experience working for a managed service provider or supporting multiple business clients. * Experience with Active Directory, Group Policy, Windows Server, Remote Desktop Services, Microsoft Entra ID, or endpoint management tools. * Experience using a help desk or ticketing system. * Experience with security awareness, endpoint protection, backup, or other managed cybersecurity services., * IT support: 1 year (Required) ## Description * Provide Tier 1 and selected Tier 2 technical support by phone, email, remote access, and onsite visits. * Troubleshoot Windows desktops, laptops, software, printers, monitors, peripherals, and mobile devices. * Resolve user account, password, email, shared folder, and multifactor authentication issues. * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other Office applications. * Create, update, disable, and troubleshoot user accounts in Microsoft 365 and Active Directory environments. * Assist with permissions, security groups, shared mailboxes, file access, and basic Group Policy related tasks. * Install, configure, and deploy new computers, software, printers, security applications, and other business technology. * Assist with data transfers, user profile setup, system updates, and equipment replacement. * Troubleshoot basic wired and wireless network connectivity, internet access, DNS, TCP/IP, VPN, and remote access issues. * Support client environments that may include Windows Server, Active Directory, Remote Desktop Services, Microsoft Entra ID, and Microsoft 365. * Assist with endpoint security, email security, security awareness training, domain monitoring, and other managed cybersecurity services. * Perform routine system checks, software updates, workstation maintenance, and assigned preventive maintenance tasks. * Record all service requests, troubleshooting steps, time worked, and resolutions in the company ticketing system. * Maintain accurate client, device, account, licensing, and system documentation. * Communicate clearly with clients and provide updates until issues are resolved. * Escalate complex server, network, cybersecurity, backup, or business-critical issues when appropriate. * Travel to client locations throughout Prescott and the surrounding Quad Cities area., * Part time position * Approximately 15 to 25 hours per week * Primarily weekday business hours * Combination of remote work and onsite client visits * Some evening or after hours work may be required for scheduled maintenance, installations, or urgent client issues, * Describe your experience supporting Microsoft 365 * What types of Windows computer or user support issues are you most comfortable resolving? * Are you generally available during weekday business hours? * Which technical certifications do you currently hold? * Describe a technical issue you resolved for a user who had limited technical knowledge. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)