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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** DEBORAH ENTERPRISES, INC - **Location:** Houston, TX, United States - **Salary:** $58,053.0 - $69,909.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Cisco PIX, Microsoft Management Console, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Windows Servers, Networking Basics, Network Administration, Software Engineering, TCP/IP, Wide Area Networks, Reliability of Systems, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Deployment Automation, Laptops, Network Optimization, User Administration, Servicenow - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f191f8c9665edb8b ## About the Role * Strong knowledge of Microsoft Office applications and proficiency in troubleshooting related software issues. * Extensive experience with help desk systems such as ServiceNow or Jira for ticket management. * Solid understanding of computer networking concepts including TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and LAN/WAN environments. * Hands-on experience supporting Windows (including Windows Server) and macOS operating systems in a corporate setting. * Familiarity with Active Directory management, user account provisioning, GPOs, SCCM deployment strategies, and computer management tools. * Ability to troubleshoot hardware components like desktops, laptops, printers, mobile devices, and peripherals effectively. * Knowledge of Linux systems administration is a plus for supporting diverse environments. * Excellent communication skills to clearly explain technical issues to non-technical users while maintaining a customer-centric approach. * Analysis skills to identify patterns in incidents or recurring problems for proactive resolution strategies. Embark on a rewarding journey where your technical expertise makes a real difference! We're looking for a motivated individual ready to thrive in a fast-paced environment by providing top-tier IT support that empowers users and enhances operational success. ## Description Join our dynamic team as an IT Support Analyst and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will provide expert technical support to end-users, troubleshoot hardware and software issues, and ensure seamless operation of our IT systems. Your proactive approach will help maintain high levels of customer satisfaction and operational efficiency. This is an exciting opportunity for someone passionate about technology, eager to solve complex problems, and dedicated to delivering exceptional support across diverse platforms., * Deliver prompt and effective technical support via help desk systems, assisting users with hardware, software, network, and operating system issues. * Troubleshoot computer hardware components, peripherals, and equipment to identify faults and implement solutions quickly. * Manage customer support tickets efficiently using tools such as ServiceNow or Jira, ensuring timely resolution and clear communication. * Support Windows and macOS operating systems, including installation, configuration, updates, and troubleshooting. * Maintain and support IT infrastructure components such as Active Directory management, DNS configuration, VPN access, firewalls like Meraki or Cisco ASA, and network troubleshooting (TCP/IP, LAN). * Assist with desktop support tasks including hardware upgrades, computer management via GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and BMC Remedy. * Collaborate with network administration teams to resolve LAN/WAN issues and optimize network performance. * Support mobile devices and ensure security protocols are followed for all endpoints. * Document issues thoroughly, analyze recurring problems for root cause identification, and suggest improvements to enhance system reliability. ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)