> Markdown version of [/jobs/ext/1428242-technical-support-agent-access](https://www.wearedevelopers.com/jobs/ext/1428242-technical-support-agent-access). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Agent (Access) - **Company:** Brivo - **Location:** Bethesda, MD, United States - **Experience:** Experienced - **Salary:** $39,520.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Artificial Intelligence, Linux, Issue Tracking Systems, Zoho Office Suite - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f0a2d72720f28a8f ## About the Role * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Professional and pleasant telephone manner * Ability to explain technical issues to technical and nontechnical employees and customers * Strong analytical and problem-solving skills * Proficient with or the ability to quickly learn an array of hardware and software * Intermediate knowledge of networking * Intermediate knowledge of Linux * Minimum of two years of relevant experience ## Description This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Bethesda Maryland Office. The available shifts are Monday through Friday from 8:00 am - 5:00 pm CST with the opportunity for occasional overtime on Saturdays and Holidays., * Accepting support requests from several channels (chat, phone, email) * Effective management of multiple cases using the Zoho Desk ticketing system * Providing support to the Inside Sales and Sales Engineering Teams * Testing and evaluating new technologies * Developing camera support files * Performing other related duties as assigned, Brivo is a Great Place to Work-Certified company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security. Why Your Work Matters Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact. * The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces-ensuring you have everything you need to stay focused while building the future of security. ## Related Videos - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Building Agentic Applications: A Deep Dive into Zooka, an AI Cardiologist Assistant](https://www.wearedevelopers.com/videos/2030-building-agentic-applications-a-deep-dive-into-zooka-an-ai-cardiologist-assistant) - [WeAreDevelopers LIVE - Gaps in CSS, EU Accessibility Act and more!](https://www.wearedevelopers.com/videos/1314-wearedevelopers-live-gaps-in-css-eu-accessibility-act-and-more) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) ## Related Articles - [Dev Digest 176: Expensive Agents, Taking Over VSCode and Safer Vibe Coding](https://www.wearedevelopers.com/magazine/603-dev-digest-176-expensive-agents-taking-over-vscode-and-safer-vibe-coding) - [Dev Digest 164: AI Agents, AI Blindspots and MCP security problems](https://www.wearedevelopers.com/magazine/578-dev-digest-164-ai-agents-ai-blindspots-and-mcp-security-problems) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 171: AI in disguise, Doomed tech and system prompts](https://www.wearedevelopers.com/magazine/594-dev-digest-171-ai-in-disguise-doomed-tech-and-system-prompts) - [Dev Digest 183: End of Win10, a Bus Factor of 0, "Call" Explained](https://www.wearedevelopers.com/magazine/624-dev-digest-183-end-of-win10-a-bus-factor-of-0-call-explained) - [Dev Digest 190: GitHub A11Y action, >12s Sora 2 videos and 42 CSS units!](https://www.wearedevelopers.com/magazine/642-dev-digest-190-github-a11y-action-12s-sora-2-videos-and-42-css-units)