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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Technician / Help Desk Agent - **Company:** Harris Technology Services, Inc. - **Location:** Rio Rancho, NM, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Server Applications, Cyber Security, Computer Networks, Issue Tracking Systems, Microsoft Operating Systems, Network Architecture, Network Diagrams, Routing, Productivity Software, Cloud Services, Software Engineering, Wireless Networks, Data Logging, Peripherals - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=07e0ffd952fbcb5b ## About the Role * 2-5+ years of MSP or IT support experience, including field work and help desk operations. * ACD proficiency required: Demonstrated experience logging into and efficiently managing an Automatic Call Distribution (ACD) system/queue. * Broad technical knowledge encompassing network infrastructure, routing and switching, wireless networking, server infrastructure, endpoints, cybersecurity, cloud-hosted services, virtual systems, server applications, and productivity applications. * Demonstrable experience and skill: Microsoft operating systems, server applications, cloud services, endpoint applications and identity services; end-to-end deployment of endpoint systems; configuration, troubleshooting, and maintaining networked devices and peripherals. * High-agency mindset: Self-motivated, takes ownership of outcomes, and thrives in a mix of independent field work and collaborative HQ duties; proactively communicates with customer and team; see it, solve it, document it, and move on without hand-holding. * Travel: Reliable personal transportation; willingness and ability to travel to client sites (occasional to frequent) within New Mexico, which may include overnight or extended stays; flexibility to use personal or company vehicles, including light-duty cargo vans. * Physical Demands: Ability to work at heights, in confined spaces, in crowded/public environments (e.g., K-12 schools, hospitals), and to move heavy equipment and/or furniture as needed for installations and deployments. * Interpersonal skills and emotional intelligence: Ability to manage client expectations, de-escalate tense situations, and collaborate effectively with both technical and non-technical stakeholders and team members. Eligibility * U.S. Citizenship * Ability to successfully pass a comprehensive background check and drug screening * Valid U.S. driver's license with a clean driving record * Proof of current auto insurance meeting or exceeding state minimum requirements * Ability to obtain and maintain required security clearances or client-specific certifications ## Description We're building a high-performing team grounded in EOS (Entrepreneurial Operating System) principles and our core value: "true customer service is based on deed, not word alone." This foundational HQ role balances on-site field work with help desk coverage, project execution, incident response, and service requests for both managed services clients and non-contract customers., * Deliver on-site field support: diagnosing and resolving hardware/software issues; installing/deploying systems and devices into a network environment; repair; site survey; preventive maintenance; and providing technical support and training to end users. * Serve as Help Desk agent: Log into and proficiently use the ACD system to handle inbound calls, tickets, and real-time support. * Manage incident response, service requests, and project work (e.g., migrations, deployments). * Document work thoroughly in the ticketing system; maintain network diagrams, asset inventories, and client documentation. * Follow and contribute to established processes and change management. * Nonlocal travel (within New Mexico) may be occasional or frequent; this may include overnight or extended stays (travel time compensated). ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)