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# Desktop Support Technician

- **Company:** Iron Service Global Inc
- **Location:** Eden Prairie, MN, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, IMac, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Network Troubleshooting, Microsoft Office, Remote Access Technology, Software Troubleshooting, Backend, Network Server
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=54335c4c00e37a88

## About the Role

* Active Directory: 2 years (Required)
 * IT support: 2 years (Required)
 * Windows: 2 years (Required)
 * Desktop support: 2 years (Required)
 * Ticketing tool: 2 years (Required)

## Description

* Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
 * Hardware/software troubleshooting and resolution
 * Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
 * Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
 * Network & Sharing printer installation
 * Knowledge of Office 365 support
 * Coverage/compliance software installation and troubleshooting
 * Good communication skill
 * Good Knowledge of DHCP, DNS.
 * Maintain IT inventory, coordinate vendor support, and assist with procurement
 * Support Mac devices
 * Strictly adhere to defined Service Level Agreements (SLA's)
 * Support recurring meetings, events, and after-hours activities as required
 * Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good to have skills

 * L1 level network troubleshooting and resolution for LAN Connectivity
 * Hands & feet support to Backend team for Network/Server/application issue
 * Working with vendor support contacts to resolve technical issues
 * Labelling Racks & devices
 * Server mounting/movement
 * Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.


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