> Markdown version of [/jobs/ext/1428298-help-desk-specialist-l2](https://www.wearedevelopers.com/jobs/ext/1428298-help-desk-specialist-l2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist L2 - **Company:** ADDMAN Engineering, LLC - **Location:** Irvine, CA, United States - **Experience:** Experienced - **Salary:** $70,304.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Microsoft Azure, Desktop Computing, Systems Analysis, IT Management, Network Connections, Remote Access Technology, Server Administration, Software Engineering, Virtualization Technology, ServiceNow IT Service Management, Peripherals, Microsoft InTune, Os Ticket, Information Technology, Performance Monitor, Laptops, Server Operating Systems & Platforms, User Administration - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4cbd2e574a55efc2 ## About the Role * 3 years of IT work experience and/or progress toward completing IT certifications/degrees. * Familiarity with Active Directory, Group Policy, and end-user management. * Proficient with cloud management of Microsoft 365, Azure, Intune. * Knowledge of virtualization technologies, and server management. * Strong oral, written, and interpersonal communication skills. * Proficiency in diagnosing and resolving technical issues across Windows and Server platforms. * Proactively initiates key relationships to collaborate and pool resources with internal and external partners. * Ability and desire to learn new technologies and concepts quickly. * Effective at building trust in relationships with peers, clients, and management. * Ability to work a flexible schedule, including occasional nights and weekend shifts., * Ability to accomplish the physical requirements of the position with or without reasonable accommodation., This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen or U.S. Permanent Resident. ## Description This position will be on-site at our Irvine, CA Location, The Help Desk Specialist Level 2 role provides multi-faceted support to all ADDMAN internal clients/end users in an Information Technology Service Desk capacity. The role is primarily responsible for the intake of customer issues/problems through various channels, including phone, e-mail, Microsoft Teams, and the IT ticketing system. These issues include a variety of desktop technologies, including hardware, operating systems, printing, applications, and VPN technologies. This role is focused on escalated ticket resolution, thereby delivering the best customer experience for our team., * Provides case creation and triage for all incoming events utilizing our IT Ticketing system. * Adheres to customer defined operating processes & procedures policies/knowledge base articles. * Perform advanced systems analysis to identify root causes of recurring technical issues and develop permanent corrective solutions. * Provides advanced technical support & resolution for desktop services according to established Service Level Agreements (SLAs). * Installs, configures, and maintains operating systems (Windows, macOS) and software applications. * Perform advanced troubleshooting involving operating systems * Provide feedback to IT leadership regarding opportunities to improve the quality and value for our internal clients to foster relationships and trust with our internal customers. * Ability to work in a high-energy environment with constantly shifting priorities. * Works independently and escalates as appropriate on the customers' behalf. * Collaborate with fellow employees and customers in sharing issue resolutions by updating policies, procedures and knowledge base articles. * Occasional travel may be required. * Perform other duties as directed. * Analyze system performance metrics and recommend infrastructure improvements * Mentor Help Desk Level I personnel and provide technical leadership to support staff. SKILL REQUIREMENTS: * Provide hands-on and remote technical support to end users. * Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals. * Assist with network connectivity, including wired and wireless connections. * Collaborate with other IT team members to resolve complex technical problems. * Educate end users on basic IT procedures and best practices. * Document support requests, resolutions, and system changes. * Maintain inventory of hardware and software assets. * Perform routine maintenance tasks, such as system updates and patches. * Ensure compliance with company IT policies and security protocols., Each employee must be knowledgeable of standard safety policies and procedures and adhere to them while supporting the goals and objectives of the organization and recognizing the Company's need to achieve its business objectives. Each employee is responsible for complying with company hazardous waste disposal procedures. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)