> Markdown version of [/jobs/ext/1428329-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/1428329-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist I

- **Company:** Gulfside Healthcare Services
- **Location:** Land O' Lakes, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Issue Tracking Systems, Office Suite, Software Asset Management, Tablet Computers, Computer Equipment, Information Technology, Wireless Technologies, Laptops
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=88f3cb000a37f052

## About the Role

* High School Diploma or equivalent is required. Associates degree in a Computer Information Systems or Technology-related field is preferred
 * Minimum of 1 year of experience in customer service is required.
 * Minimum 1 IT or Microsoft Certification is preferred.
 * Foundational knowledge on some or all of the following: end user computing equipment (desktop and laptop computers, tablets, smartphones, printers), Microsoft Windows, Microsoft Active Directory, Microsoft 365 office applications, VoIP and wireless technologies, * Professional with exceptional interpersonal, communication and customer service skills
 * Ability to multi-task and prioritize work to meet due dates in a changing environment
 * Attention to detail and accuracy, ability to focus and highly organized
 * High ethical standards with ability to work in a confidential manner, ensuring information is only shared as appropriate
 * IT and workflow troubleshooting and problem-solving skills, Required
 * Minimum of 1 year experience in customer service is required, Required
 * High School/GED or better

## Description

The IT Support Specialist position works under the direction of the IT Service Desk Manager and is a hybrid customer service role in the Information Technology department. This position is responsible for providing front-line end user help and support on desktop and laptop computers, printers, telephony and other related devices, software, applications and services., * Respond to customer help requests via ticketing system, telephone, email, and in person, providing resolutions within predefined SLA timeframes

 * Install, configure, and perform minor repairs on various hardware, software, and peripheral equipment, following IT department procedures
 * Provision and deprovision computer equipment for new and departing employees
 * Learn and participate in the implementation of new and updated technology solutions
 * Ensure departmental records are current, including hardware and software inventory, technical documentation and ticketing system notes and status
 * Provide training to end users, as required, on how to use the company hardware and software
 * Escalate to and/or collaborate with other team members to troubleshoot and resolve technical issues
 * Recommend new or updated end user technologies and/or deployment processes to improve efficiency, enhance user experience, or save resources.
 * Stay current and knowledgeable on new developments in the areas of responsibility
 * Adhere to IT policies and procedures to ensure the integrity, security and privacy of all data, including PII, PHI and PCI in compliance with HIPAA and other laws
 * Travel to the various clinical facilities and business office locations as required
 * Participate in the on-call rotation to provide after-hours IT support
 * Other duties as assigned


## Related Videos

- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)