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# Technical Product Support Specialist

- **Company:** Horiba International Corp
- **Location:** Portland, OR, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Microsoft Office
- **Published:** July 24, 2026
- **Apply:** https://www.horiba.com/int/company/career/job-specification/action/show/Job/technical-product-support-specialist-1385/

## About the Role

+ Bachelor's degree in engineering, physics, materials science, or a related technical discipline or 8+ years' experience in same/similar disciplines,
 + 3-7 years of experience in semiconductor equipment, metrology, or a related technical field.
 + Exposure to customer-facing roles such as applications engineering, field support, or product support preferred.
 + Understanding of semiconductor manufacturing processes, including lithography, deposition, etch, and inspection/metrology.
 + Technical Skills:
 + Familiarity with metrology and inspection techniques. Emphasis given for technologies such as Raman spectroscopy, laser-scattering, ellipsometry, AOI, Pholuminescence, or X-ray metrology.
 + Ability to interpret process flows, system specifications, and engineering drawings.
 + Proficiency with data analysis tools, CRM systems, and Microsoft Office.
 + Soft Skills:
 + Strong communication and presentation abilities, with confidence explaining technical topics to diverse audiences.
 + Collaborative mindset with the ability to work effectively across departments and cultures.
 + Self-starter with curiosity to learn and initiative to contribute beyond assigned tasks.
 + Other Requirements:
 + Willingness/ability to travel domestically and internationally (approximately 30-40%).
 + Ability to drive for the company, or access to reasonable transportation to visit customers
 + Comfortable working in a dynamic, fast-paced, and globally integrated environment.

## Description

+ Assist the Product Manager with product planning, roadmap execution, and market introduction activities.
 + Gather customer and market feedback to support product improvement and next-generation development.
 + Help prepare business cases, competitive analyses, and product positioning materials.
 2. Technical Sales Enablement
 + Travel with regional sales teams to provide technical expertise and product demonstrations to customers.
 + Support customer meetings, trade shows, and technology workshops by presenting the technical and application benefits of HORIBA metrology solutions.
 + Collaborate with engineering teams to translate customer requirements into actionable product specifications or configuration guidance.
 3. Customer Engagement & Market Insight
 + Develop and maintain strong working relationships with customers and channel partners to understand their evolving process needs.
 + Participate in technical discussions to identify and clarify application opportunities for HORIBA solutions.
 + Collect market intelligence on competitors, emerging technologies, and customer roadmaps to inform product strategy.
 4. Cross-Functional Collaboration
 + Coordinate with engineering, service, and marketing teams to ensure alignment across product activities.
 + Support technical documentation, user manuals, and training resources to enhance customer experience.
 + Contribute to global communication between regional offices, manufacturing, and R&D for product alignment and planning.


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