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# Technical Support & Implementation Manager

- **Company:** Agility Logistics Corp.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Cascading Style Sheets (CSS), JQuery
- **Published:** July 24, 2026
- **Apply:** https://agilitytalent.com/job-postings/technical-support-implementation-manager/

## About the Role

* 3+ years experience in a successful customer support role
 * Working knowledge of JavaScript, CSS, HTML, and APIs
 * Familiarity with HTML, jQuery, CSS, Java, Jira, Desk, Zendesk
 * Great communicator who can easily explain complex issues
 * Goal-oriented, motivated, and able to adapt quickly
 * High level of organization and a great attention to detail
 * Uses a great sense of humor to overcome any obstacle
 * Managing and resolving technical support tickets is a breeze for you.

## Description

About the role: Our client is growing and seeking a Technical Support & Implementation Manager who will own the implementation process and impact the support team. You will be working with Customer Success, Product, R&D to drive success., * Help customers throughout their on-boarding process

 * Work with customers to complete technical implementation projects
 * Communicate with customers over email, chat, and phone
 * Manage and resolve technical support tickets
 * Partner with Customer Success Managers to resolve customer challenges
 * Work with product and R&D teams to resolve tech issues, reflect customers needs, manage FAQ and new document processes
 * Bring your creative thinking, strategies and ideas to advance company growth
 * Attend and present at conferences and events
 * Learn from others and develop yourself as a customer service pro
 * Be the first to pioneer the implementation process


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