> Markdown version of [/jobs/ext/1428728-staff-salesforce-enterprise-engineer-service-cloud](https://www.wearedevelopers.com/jobs/ext/1428728-staff-salesforce-enterprise-engineer-service-cloud). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Staff Salesforce Enterprise Engineer-Service Cloud - **Company:** The Trade Desk - **Location:** San Francisco, CA, United States - **Salary:** $113,500.0 - $208,100.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cloud Computing, Code Coverage, Continuous Integration, Software Design Patterns, Cloud Services, Salesforce.Com, Apex Code, Chatbots, Salesforce Lightning, Production Code, Salesforce Object Query Language (SOQL), Virtual Agents, Restful APIs - **Published:** July 24, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17696427?backUrl=%2Fcareer%2F17696427%2FStaff-Salesforce-Enterprise-Engineer-Service-Cloud-New-York-New-York ## About the Role * BS degree in Engineering related discipline and 12+ years of experience as a Salesforce Engineer with a focus on Service Cloud and/or Experience Cloud. * Deep expertise in Apex, SOQL, Lightning Web Components (LWC), and Flows. * Strong understanding of data model design, triggers, batch jobs, and asynchronous processing. * Hands-on experience with Service Cloud features: Case Management, Omni-Channel, Entitlements & SLAs, Knowledge, and Service Console configuration. * Experience building and customizing Experience Cloud sites (community templates, Experience Builder, self-service portals). * Proven track record of shipping production-grade code at scale. * Experience integrating Salesforce with RESTful APIs and internal services. * Excellent communication and cross-functional collaboration skills. * Custom MCP Tooling Experience strongly preferred. * Agentforce or Salesforce-native AI tools: Experience building or extending AI assistant tools (chatbots, case classification, agent assist) within Service Cloud or Experience Cloud also strongly preferred. ## Description The Enterprise Engineering Team at The Trade Desk is seeking a Staff Engineer, Salesforce Service & Experience Cloud to lead the design, development, and optimization of our Salesforce Service Cloud and Experience Cloud platforms. You'll work closely with cross-functional teams including Support Engineering, Product, and Operators to build scalable solutions that drive customer support efficiency, self-service adoption, and partner/customer experience. This is a hands-on engineering role focused on solving complex business problems using Apex, automation tools, and Salesforce best practices. What you'll do: * Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud. * Architect and implement scalable, reusable Apex components, LWC components, and design patterns. * Build and maintain integrations with internal systems and third-party platforms knowledge bases, ticketing, and case-routing systems). * Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes. * Design, build, and maintain Experience Cloud sites for customer/partner self-service, including community portals, knowledge articles, and case deflection tools. * Collaborate with Product and Support teams to translate business needs into reliable technical solutions. * Review and enforce best practices around security, sharing models, governor limits, and test coverage. * Lead technical projects across sprint cycles, providing mentorship to junior and mid-level engineers. * Maintain high code quality through peer reviews and CI/CD processes. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [REST In Peace: Why LLMs Can't CRUD](https://www.wearedevelopers.com/videos/100272-rest-in-peace-why-llms-can-t-crud) - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Got AI ideas but no money? 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