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# Desktop Support

- **Company:** Net2Source
- **Location:** Marion, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Business Software, Inventory Management Software, Virtual Private Networks (VPN), Network Connections, Remote Service Software, ServiceNow IT Service Management, Office365, Computer Equipment
- **Published:** July 24, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=fyjdnwkqny26xqof9rceu6y6gam6750308agqi8uui1cmk3v9j6duy26aoewnusi&compid=0/jobs/25874241#/jobs/25874241

## About the Role

* 3+ years of Experience as Deskside Support Specialist (hardware configuration & support)
 * Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
 * Prior experience troubleshooting utilizing remote support tools
 * Prior ServiceNow ticketing system experience
 * Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
 * Prior experience in imaging workstations (desktops/laptops)
 * VPN and VDI support experience required
 * Support End-User projects supporting IT & business operations
 * Effectively work with cross functional teams to deliver on IT & business objectives
 * Support Installs, Moves, Adds, & Changes
 * Call center support experience, preferred
 * Prior inventory management of corporate assets required
 * Prior enterprise printer support required
 * Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
 * Ability to lift 25 lbs.

## Description

* Day to day varies from phone/email, project-based work
 * Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
 * Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
 * Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
 * Support new hire deployments, as well as, RTO projects and office moves
 * Network connectivity troubleshooting & control room support
 * Maintaining hardware inventory in designated site pantry & inventory management tools
 * Shipping and receiving of assets
 * Supporting remote workforce - troubleshooting and diagnosing root cause of issues to resolution


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