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# Technical Support Specialist

- **Company:** Bradford Technologies, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Business Software, Software as a Service, Cloud Computing, Databases, Windows Remote Assistance, Remote Desktop Services, Topdesk, SQL Databases, Windows Desktop, Software Troubleshooting
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6442a07f43e7ea97

## About the Role

The ideal candidate is patient, curious, and enjoys helping others solve technical challenges., * 2+ years of customer service or technical support experience

 * Strong troubleshooting and problem-solving abilities
 * Excellent verbal and written communication skills
 * Comfortable speaking with customers by phone throughout the day
 * Strong computer skills and the ability to quickly learn new software
 * Excellent organizational skills with the ability to manage multiple support requests
 * Self-motivated and able to work independently in a remote environment
 * Reliable high-speed internet connection and a dedicated workspace

Preferred Qualifications

 * Experience supporting Windows desktop, web, and cloud applications
 * Experience with CRM or help desk software
 * Remote desktop support experience
 * Familiarity with SQL, networking, or databases is a plus
 * Experience supporting SaaS or business software
 * Associate's or Bachelor's degree preferred, but equivalent experience is welcome, * Enjoys helping customers succeed
 * Stays calm under pressure
 * Communicates clearly and professionally
 * Learns new technology quickly
 * Takes ownership of issues until they're resolved

## Description

As a Technical Support Specialist, you'll be the first point of contact for our customers, helping them get the most out of our software.

Your responsibilities will include:

 * Provide friendly, professional technical support via phone, email, and remote assistance.
 * Troubleshoot software installation, licensing, and product issues.
 * Diagnose customer problems, identify solutions, and follow issues through to resolution.
 * Guide customers through software features and best practices.
 * Escalate complex technical issues to Development when necessary.
 * Document customer interactions and resolutions within our CRM.
 * Test software updates and assist with quality assurance when needed.
 * Help create and improve knowledge base articles, training materials, and internal documentation.
 * Collaborate with Sales, Customer Success, and Development to ensure an outstanding customer experience.


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