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# Technical Desktop Support Irvine CA

- **Company:** KU TELECOM LLC
- **Location:** Irvine, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Virtual Private Networks (VPN), Software Deployment, ServiceNow IT Service Management, Connectivity Problems, Peripherals, Laptops, User Accounts
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=366c28e8655f52a0

## About the Role

* Work as a team player focused on service excellence
 * 3-5 years experience in a fast paced environment
 * Ability to sit/stand on the phone for extended periods of time
 * Ability to follow instructions and work independently
 * Excellent communication and documentation

## Description

The Technical Desktop Support Representative will work on-site at our customer location and provide white glove technical support.

The primary responsibilities are as follows:

 * Respond to and resolve help desk tickets, phone calls, and support requests.
 * Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
 * Diagnose and resolve Windows, Microsoft 365, email, VPN, and network connectivity issues.
 * Set up user accounts, passwords, and system access permissions.
 * Perform software installations, updates, and system maintenance.
 * Document incidents, resolutions, and support activities in the IT ticketing system.
 * Escalate complex technical issues to higher-level support teams when necessary.
 * Assist with hardware deployments, upgrades, and asset inventory management.
 * Provide end-user training and guidance on IT tools and best practices.


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