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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Generalist - **Company:** C-CURED CONSULTING, LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $55,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Client Server Models, Data Retention, Microsoft Office, Microsoft Servers, Network Configuration and Change Management, Remote Access Technology, Azure Active Directory, Server Administration, Firewalls (Computer Science), Microsoft InTune, Wireless Technologies - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d19737f55440b699 ## About the Role * Bachelor's Degree, Technical Degree, or equivalent work experience * Excellent problem solver; able to prioritize and coordinate between tasks. * 3-4 years of MSP support experience. * Self-motivated, has the ability to work independently and in a team environment. * Experience with troubleshooting and administration in the following areas: * Network configuration and hardware issues * Server configuration and hardware issues * Identity (Entra) (Hybrid, Office 365) configuration issues * Office 365 configuration issues * Azure and Intune configuration issues * M365 Security Stack * Microsoft Server and Workstation Technologies * Mobile Device Administration/Management Remote Computing (Microsoft RDS, AVD) * LAN/WAN Systems * Wireless Systems * Excellent written and oral communication skills * Ability to articulate technical information and convey to non-technical people * Excellent customer service skills * Ability to follow previously documented processes while notifying the IT Generalist Manager of variables that have not been clarified * Is available to work after hours for on-call rotation and occasionally as needed * Must be able to work effectively in a team environment as well as alone * Willingness and ability to travel (Valid US Drivers License, proof of insurance, and personal vehicle), if necessary, to meet with clients in Central Maryland and its surrounding areas. * Able to lift weights of up to 50 pounds. Preferred Requirements * CompTIA Net + * AZ-900 * MS-900 * MD-102 ## Description C-Cured is seeking an IT Generalist to join our Help Desk team and support our expanding client base in Maryland. This role involves providing both on-site and remote assistance via work from home, working closely with end users in a variety of technical environments. The ideal candidate excels in a dynamic, fast-paced, and collaborative workplace, demonstrating proficient technical skills, excellent communication skills, both written and verbal, and a passion for continuous learning and customer engagement across all areas of IT., * Ability to handle diverse Technology environments in a wide cross-section of business environments. * Analyze unfamiliar/familiar client environments while assessing the quickest path to resolution for a particular incident affecting the client. * Perform rapid analysis of workstation/server-level incidents and consistently demonstrate the ability to determine the root cause. * Troubleshoot and resolve workstation, server and network incidents while following C-Cured process/procedures. * Set client expectations appropriately and communicate throughout the troubleshooting process. * Escalate when necessary to the IT Generalist Lead for further review/troubleshooting. * Clearly explain and document the steps taken during troubleshooting and the resolutions achieved using simple, non-technical language. * Demonstrate the appropriate level of urgency when resolving client incidents. * Resolution of incidents related to, but not limited to the following: * Full Microsoft 365 and Azure stack environment * Firewalls, Switch's, and AP's * Troubleshooting & assessment of backup/disaster recovery solutions to ensure data retention and uptime * Client/Server connectivity issues * Data restores both at the individual file level and company-wide * Remote access incidents * Security Response ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Architecting the Future: Leveraging AI, Cloud, and Data for Business Success](https://www.wearedevelopers.com/videos/1096-architecting-the-future-leveraging-ai-cloud-and-data-for-business-success) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [AI for Enterprise Developers - Dr. Damir Dobric](https://www.wearedevelopers.com/videos/1831-ai-for-enterprise-developers-dr-damir-dobric) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Prompt Injection, Poisoning & More: The Dark Side of LLMs](https://www.wearedevelopers.com/videos/1563-prompt-injection-poisoning-more-the-dark-side-of-llms) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)