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# IT Specialist - Onsite Support

- **Company:** North Sky Communications, LLC
- **Location:** Vancouver, WA, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Data Analysis, Apple IOS, Data Visualization, Dynamic Host Configuration Protocol, Domain Name System (DNS), Lookup Table, Network Protocols, Pivot Tables, Systems Integration, TCP/IP, ServiceNow IT Service Management
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=186cfe1a4f939c7b

## About the Role

* Must be 18 years of age or older.
 * Legal authorization to work in the United States for North Sky Communications, LLC.
 * 1-2+ years of hands-on desktop troubleshooting experience.
 * Demonstrated experience with both Windows and iOS operating systems.
 * Background in a customer service or technical support environment., * Advanced Microsoft Excel Proficiency:
 + Complex formulas and functions (VLOOKUP, INDEX/MATCH, SUMIFS)
 + Pivot tables and data analysis
 + Macro creation and process automation
 + Data visualization and charting
 * Deep familiarity with iOS devices and the broader Apple ecosystem.
 * Working knowledge of network protocols (TCP/IP, DNS, DHCP).
 * Familiarity with Active Directory and user account administration.
 * Experience navigating remote desktop tools and ticketing software.

## Description

As an integral member of our IT team, you'll help keep our systems running seamlessly across three core focus areas:

1. Inventory Management

 * Maintain meticulous, up-to-date records of all IT assets, including computers, mobile devices, software licenses, and peripherals.
 * Track the complete asset lifecycle from initial procurement to secure disposal.
 * Coordinate smooth equipment deployments for new hires and handle returns.
 * Generate regular inventory reports and maintain comprehensive documentation.

2. Desktop Support & Troubleshooting

 * Provide warm, effective technical support for Windows and iOS environments.
 * Diagnose and resolve daily hardware, software, and system connectivity issues.
 * Install, configure, and update key applications and operating systems.
 * Assist team members with printer setup, driver installations, and troubleshooting.
 * Maintain detailed resolution records within our IT ticketing system.

3. iOS Device Support

 * Configure and troubleshoot company iPhones and iPads for business use.
 * Assist with Mobile Device Management (MDM) enrollment and administration.
 * Oversee iOS application installation, configuration, and maintenance.
 * Provide friendly guidance and training on mobile productivity apps.
 * Coordinate directly with mobile carriers for device activations and plan management.


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