> Markdown version of [/jobs/ext/1429194-technical-assistant-desktop-support](https://www.wearedevelopers.com/jobs/ext/1429194-technical-assistant-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Assistant - Desktop Support - **Company:** WASHTENAW INTERMEDIATE SCHOOL DISTRICT - **Location:** Ann Arbor, MI, United States - **Experience:** Experienced - **Salary:** $54,189.0 - $66,599.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, IOS Applications, Macintosh Computers, Apple Mac Systems, Software Applications, Microsoft Outlook, Software Documentation, Computer Networks, Desktop Computing, Network Troubleshooting, Microsoft Office, Print Servers, Systems Integration, TCP/IP, Wireless Networks, Computer Equipment, Information Technology - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3107192518d0fa0a ## About the Role To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., * Associates degree or equivalent coursework in information technology from an accredited school. * Proven customer service experience, demonstrating an ability to troubleshoot and support both PC and Macintosh computers, including Windows, OS, and iOS devices. * Two to three years of experience in supporting information technology on computer networks (TCP/IP based). * Two to three years of experience supporting, maintaining, and upgrading Windows 10, Mac OS X, and Mac iOS. * Experience with wireless network administration and management. * Experience with integrating phone technologies with Outlook/Exchange. * Experience with Microsoft Outlook. * Experience with Virus updates and remediation and other software that conducts operating system updates. CERTIFICATES, LICENSES, REGISTRATIONS * Microsoft certification - desired. * A+ certification or equivalent. LANGUAGE SKILLS: * Demonstrates ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Demonstrates ability to write routine reports and correspondence. * Demonstrates effective communication skills to present information and respond to inquiries from staff and end users. MATHEMATICAL SKILLS: * Demonstrates ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Demonstrates the ability to compute rate, ratio, and percent and to draw and interpret bar graphs. TECHNICAL SKILLS: * Demonstrates excellent troubleshooting skills. * Demonstrates ability to upgrade computer hardware. * Demonstrates ability to test, assess and recommend software. * Demonstrates the ability to train others in the classroom or office in the use of various hardware and applications., * Exhibits ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Demonstrates ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * Demonstrates the ability and eagerness to learn new instructional technology and administrative applications. INTERPERSONAL SKILLS: * Demonstrates the ability to work as part of a team, to communicate clearly, think creatively and relate well with other team members., While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, see and hear. The employee is occasionally required to stoop, kneel, crouch, crawl and reach with hands and arms. The employee is continuously repeating the same hand, arm or finger motion many times. The employee must occasionally lift and/or move up to 50 pounds such as desktop computers, monitors, printers and various network and UPS devices. Specific vision abilities required by this job include close vision, distant vision and the ability to adjust focus. This position requires the individual to travel and/or drive to various off-site locations. The position requires the individual to sometimes work irregular or extended work hours and meet multiple demands from several people., This position description has been prepared to define the general duties of the position, provide examples of work and to detail the required knowledge, skills and ability as well as the acceptable experience and training for the position. The description is not intended to limit or modify the right of any supervisor to assign, direct and control the duties of employees under supervision. The WISD retains and reserves any and all rights to change, modify, amend, add to or delete from any portion of this description in its sole judgment. This position description is not a contract for employment. ## Description Provides end user support for agency computers and networking with demonstrated ability to troubleshoot and resolve issues across various platforms including Windows, Mac OS, iOS applications, and networking issues serving, both Instructional and Administrative Technology., * Demonstrates a strong commitment to equity, social justice, and inclusion in all practices and position responsibilities. * Demonstrates the ability to examine how his/her/their position (directly or indirectly) impacts educational inequities in student achievement outcomes. * Engages in reflection and ongoing learning and development on critical concepts and terms identified in the Washtenaw ISD Educational Equity Policy including concepts such as cultural proficiency, racial equity, and systemic and structural inequities. * Assists with creating and deploying complex computer images for both Windows and Mac OS systems. * Manages and configures Mobile Device Management (MDM) for iOS, including device registration, configuration, and deployment. * Coordinates help desk/end user support activities for the department and other desktop technicians. * Provides application administration and management support for platform management and printing. * Provides administration and configuration for managing various platforms such as Active Directory, Group Policy management, and other MDM solutions. * Manages, administers, and configures network print services including Windows Print Servers and Mac OS X printer deployment. * Manages, administers, and configures Windows Licensing Services. * Manages network client distribution, management agents and related components. * Provides information resources on instructional technology for teachers and other interested school personnel. * Manages wireless computer equipment including set-up, monitoring and printing. * Moves and relocates equipment both in-house and at out center locations. * Manages Asset Inventory of computer equipment. * Manages, installs, and configures Office 365 and its components. * Automates and manages critical operating systems updates. * Tests and recommends new hardware and software applications. * Desires to offer exceptional customer service to the staff, students and families served by the WISD. * Provides exemplary customer service by responding promptly and professionally to user inquiries. * Demonstrates active listening to end-user needs and communicates technical solutions clearly, ensuring a positive user experience in all interactions. * Creates and maintains user documentation for desktop support, ensuring clear guidance for end users. * Trains and supports WISD and local district staff in the areas of administrative and instructional technology. * Implements application of information technology resources to improve student learning and staff training, parent information and communication. * Maintains regular, predictable attendance. * PERFORMS OTHER DUTIES AS ASSIGNED. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)