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# Guest Service Supervisor (Front Desk Supervisor)

- **Company:** Drew's, LLC
- **Location:** Plymouth, MA, United States
- **Experience:** Expert
- **Salary:** $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Gsuite
- **Published:** July 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e0ed1d16747591f7

## About the Role

* Experience: A High School diploma (or equivalent experience) paired with relevant customer service, guest services, or hospitality experience. Prior hotel front desk experience is strongly preferred.
 * Schedule Flexibility: Ability to work a flexible schedule, including weekends, nights, and holidays, based on hotel occupancy and guest needs.
 * Communication Style: Exceptional verbal and written communication skills with an attentive, polite, and solution-oriented attitude.
 * Tech-Savvy: Comfort utilizing property management systems, Microsoft Office, and Google Workspace.
 * Physical Stamina: Ability to stand and move for extended periods, perform computer data entry, and lift or move objects up to 50 pounds., Preferred
 * 1 year(s): Prior hotel front desk experience is strongly preferred.

## Description

We are looking for a Guest Service Supervisor (Front Desk Supervisor) to bring their energy and leadership to our rooms division. This role is a vital connection between our leadership team and our front desk staff, ensuring daily operations run smoothly, safely, and profitably., * Team Leadership: Assist with shift coverage, scheduling, and onboarding/training for our Front Desk team. Motivate and coach team members to uphold Lark standards.

 * Guest Experience: Welcome, check-in, and check-out guests with a genuine, friendly attitude. Handle guest inquiries and solve issues creatively to ensure 100% satisfaction.
 * Front Desk Operations: Manage property management data entry, process daily arrivals, and keep a pulse on room availability, inventory blocks, and housekeeping status to prevent overbooking.
 * Financial Integrity: Assist with front desk accounting, including cash banks, accounts receivable (A/R), credit card processing, and supporting night audit workflows.
 * Local Expertise: Maintain a thorough knowledge of Plymouth's best local restaurants, hidden gems, and historic attractions to provide stellar recommendations to our guests.
 * Safety First: Conduct department safety orientations for new team members and actively promote a safe working environment., * Integrity: We are honest, genuine, and transparent. We show up with humility and earn confidence through consistent, thoughtful follow-through.
 * Empathy: We lead with warmth, respect, and genuine care for others, enabling us to build authentic, trust-based relationships.
 * Excellence: We set high standards and strive for constant improvement. We embrace feedback, execute thoughtfully, and evolve intentionally.



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