> Markdown version of [/jobs/ext/1430315-technical-support-quality-lead](https://www.wearedevelopers.com/jobs/ext/1430315-technical-support-quality-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support & Quality Lead - **Company:** Relu - **Location:** Leuven, Belgium - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Information Systems, Python (Programming Language), Performance Tuning, Regression Testing, Software Engineering, Video Editing, Chatbots, Information Technology, Hubspot, Data Pipelines - **Published:** July 25, 2026 - **Apply:** https://www.adzuna.be/details/5814815584 ## About the Role Profile 2 - Technical builder, dental-curious * A Master's degree in a technical or business-technical field (e.g., Computer Science, Software Engineering, Data Science/AI, Business Engineering, Information Systems) * Clear evidence of hands-on technical ability: automations, scripts, or tooling you've built and some exposure to customer service * Comfortable setting up automations, small data pipelines, and internal tooling * Genuinely interested in direct customer contact and support work, not just building behind the scenes * Willing to learn the dental lab space and the specifics of dental design from the ground up, * Knowledge of what a good dental appliance design, e.g. night guard, crown or orthodontic model looks like * Experience with no-code/automation tools or chatbot platforms * Familiarity with tuning, training, and guardrailing AI chatbots * Experience with support/ticketing tools and knowledge base platforms * Basic video editing skills How you work: * Tech-savvy: a quick learner, happy to use AI tools for automation * Proactive: you fix the underlying problem, not just the ticket in front of you * Detail-obsessed: when you test a release, nothing slips past you * Ownership-driven: you'd rather build the fix than file it and wait for someone else * Adaptable: equally comfortable answering a customer and regression-testing a release in the same day Our Tech Stack = Your Tech StackSales & Business: Slack, Notion, Linear, HubSpot Service Hub, Claude Product (for Profile 2): python Practical Requirements / Eligibility * Fluent in English (written and spoken) * Valid work authorization in Belgium * Able to work from our Leuven office at least 3 days per week ## Description Are you passionate about technology with a purpose? Want to make a meaningful impact on people's health? Want to work in an AI-native company? At Relu, we're growing - and we're looking for a Technical Support & Quality Lead to own our Support & Release Quality. You will: * Facilitate Onboarding: Set up and manage our "Relu Academy", a learning corner on our platform that shows customers everything Relu can do, kept alive through continuous updates to our knowledge base, the AI bot, and our tutorial videos * Boost Support: Manage all tickets from customers and set up a system for doing so. This includes automating as many recurring questions as possible by building and maintaining the Knowledge Base, which our AI uses to answer them. Identify recurring / important problems and work with the right team member to fix them, and keep these customers in the loop throughout. * Guarantee Quality: Test new and existing features before every release, so nothing breaks, and you're not left drowning in tickets afterward What you should bring to the team:We're open to two different backgrounds for this role - the common thread is you're tech-savvy, endlessly curious, and take real ownership ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [AI vs Recruiters and Applicants, Turmoil in the Games Industry, What to Put on a CV](https://www.wearedevelopers.com/videos/1363-ai-vs-recruiters-and-applicants-turmoil-in-the-games-industry-what-to-put-on-a-cv) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)