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# ICT Servicedesk medewerker

- **Company:** Sequoia Support
- **Location:** Delft, Netherlands (Remote available)
- **Salary:** €2,815.0 - €3,525.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Linux, Network Administration, Topdesk, Information Technology, Servicenow
- **Published:** July 25, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=5f21b4cb9412335e

## About the Role

* Relevante ervaring binnen IT-support
 * Stevige basis in Windows, macOS en Linux
 * Ervaring met ticketsystemen zoals Topdesk of ServiceNow
 * Basisverstand van Active Directory en netwerkbeheer
 * Interesse in cloudplatforms zoals Azure of Microsoft 365
 * Analytisch sterk en goed georganiseerd
 * Vaardig in het Nederlands, Engels is een pré
 * ITIL is een pré, geen vereiste
 * Flexibele houding en makkelijk schakelen tussen taken
 * Leergierig en gedreven om jezelf te blijven ontwikkelen

## Description

* Eerste- en tweedelijns support bieden, telefonisch, via mail of op locatie
 * Storingen op Windows- en macOS-systemen analyseren en verhelpen
 * Hard- en software installeren, inrichten en actueel houden
 * Ticketafhandeling verzorgen binnen tools als Topdesk, ServiceNow of Jira
 * Netwerkverbindingen (LAN/VPN) monitoren en beheren
 * Collega's wegwijs maken in Microsoft Office en overige software
 * Bijdragen aan beheer van Active Directory en gebruikersrechten
 * Meehelpen aan cloudomgevingen zoals Azure en Microsoft 365
 * Werkinstructies en IT-beleid mee helpen opstellen en actualiseren
 * Actief meedenken over verbetering van bestaande IT-processen
 * Incidenten helder vastleggen inclusief de gekozen oplossing
 * Nauw samenwerken met het team aan een stabiele, veilige IT-infrastructuur


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