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# Technical Support - Level 2

- **Company:** Signaturit Group
- **Location:** Madrid, Spain
- **Salary:** €28,000.0 - €31,000.0
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Linux, File Systems, Subnetting, Python (Programming Language), PostgreSQL, MongoDB, Ansible, TCP/IP, Traffic Analysis, Virtual Local Area Networks, Saltstack, Firewalls (Computer Science), Infrastructure Automation Frameworks, Information Technology
- **Published:** July 25, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=53b60c6f3adfdf90

## About the Role

* Computer Science studies and at least 4 years of previous experience in a similar role.
 * Strong analytical skills to identify patterns, anomalies, and root cause.
 * Problem-solving mindset focused on rapid service recovery.
 * Ability to work under pressure in critical situations.
 * Good communication skills and ability to collaborate with multidisciplinary teams.
 * Proactivity, autonomy, and a continuous improvement mindset.
 * Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills.
 * Linux at an intermediate-advanced level (file systems, processes, services, system, networking, basic security, logs).
 * Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis).
 * Databases: PostgreSQL, MongoDB (intermediate level).
 * Experience with Bash scripting.
 * Availability to be on call one week per month.
 * English & spanish fluent

## Description

* Monitor, analyze, and ensure the availability and performance of managed services.
 * Administration and troubleshooting of Linux systems.
 * Analysis and diagnosis of internal applications, including log review, processes, and performance.
 * Management and maintenance of databases: PostgreSQL, MongoDB, and Yugabyte.
 * Development and maintenance of scripts (Bash and Python) for automation, analysis, and operational tasks.
 * Advanced diagnosis of alerts, incidents, and critical issues.
 * Collaboration with other teams to resolve incidents escalated to Level 2.
 * Management of orchestration and infrastructure tools such as SaltStack, Ansible, and similar solutions.
 * Collaboration with other departments to improve the customer experience.


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