> Markdown version of [/jobs/ext/1431498-it-service-management-analyst](https://www.wearedevelopers.com/jobs/ext/1431498-it-service-management-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Management Analyst - **Company:** HM Land Registry - **Location:** Plymouth, UK - **Salary:** £32,119.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Information Technology Operations, Microsoft Office, Information Technology - **Published:** July 25, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=303c0f8c1c8b94bd ## About the Role To be successful in this role you will have an understanding of IT infrastructure and/or IT operations with experience of Microsoft Office 365, Windows and Business Applications. You will have experience of: * Working collaboratively as part of a multi function team, with the ability to interact and build working relationships with others, IT technicians, managers and users * Working under pressure and delivering against competing demands. * Effective communication and customer service skills, including the ability to interact and build working relationships with other IT technicians, managers, users and customers. * Able to take ownership of activity and see through to successful conclusion * Good analytical skills * Able to build good working relationships within a team. * Able to explore and progress opportunities for service improvement to deliver positive outcomes, * Making Effective Decisions * Communicating and Influencing * Working Together Technical skills We'll assess you against these technical skills during the selection process: * An understanding of IT infrastructure and/or IT operations with experience of Microsoft Office 365, Windows and Applications., This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills., * Experience of working under pressure and delivering against competing demands. * Effective communication and customer service skills, including the ability to interact and build working relationships with other IT technicians, managers, users and customers. Then please complete the technical question (in no more than 250 words): * An understanding of IT infrastructure and/or IT operations with experience of Microsoft Office 365, Windows and Applications. Complete the Personal Statement section (in no more than 750 words), please demonstrate: * Experience of working collaboratively as part of a multi function team, with the ability to interact and build working relationships with others, IT technicians, managers and users. * Able to take ownership of activity and see through to successful conclusion * Able to explore and progress opportunities for service improvement and deliver positive outcomes, Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. ## Description An exciting opportunity has arisen at HM Land Registry (HMLR) for an IT Service Management Analyst. Your priority will be to help our customers receive a great service and ensure they are handled with courtesy and integrity. You will handle operational delivery, work with service stakeholders, internal and external support teams and suppliers and ensure customers are at the heart of all interactions related to their services., In this role, you will work closely with stakeholders, support teams and suppliers to ensure services are delivered effectively and meet agreed standards. You will monitor service performance, provide insight and reporting, resolve and prevent service issues, support the management of service changes, and identify opportunities for improvement. You will also help promote effective ITIL processes, support customer-focused service delivery and encourage teams to take ownership of continuous improvement and professional development., We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working., * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)