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# Family Help Officer

- **Company:** Nottinghamshire County Council
- **Location:** Nottingham, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Databases, Text Processing
- **Published:** July 25, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=b13ab23a2bfea4a9

## About the Role

* A minimum of 2 years' experience in Children's Social Care, Early Help Services, or Customer Services.
 * A good general education, ideally to NVQ level 3 or equivalent experience.
 * Knowledge of relevant legislation and guidance affecting children and families.
 * Strong IT skills, including experience with databases and word processing.

We are looking for candidates who demonstrate:

 * Excellent Communication: Ability to hold challenging conversations with empathy and respect.
 * Problem-Solving Skills: Capability to make informed decisions under pressure.
 * Interpersonal Skills: Build strong relationships with families, colleagues, and partner agencies.
 * Organisational Skills: Manage time effectively and meet deadlines in a fast-paced environment.

## Description

Are you ready to be the first point of contact for families in need? As a Family Help Officer, you will play a vital role in Nottinghamshire's Multi-Agency Safeguarding Hub (MASH). This position is crucial in identifying the needs and services for children and families in Nottinghamshire. You will receive and triage referrals, ensuring that families receive the right support at the right time. Don't miss out on this opportunity to make a meaningful impact!

As a Family Help Officer, your key responsibilities will include:

 * Receiving Referrals: Triage referrals related to child protection, safeguarding, and early help.
 * Assessing Needs: Explore the needs of families and assess risks to determine appropriate support options.
 * Making Decisions: Use your professional judgement to ensure families receive timely and effective support.
 * Communication: Engage in difficult conversations with families and partner agencies, ensuring clarity and compassion.
 * Documentation: Accurately record information on our internal database system (Mosaic) to maintain confidentiality and data protection.


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