> Markdown version of [/jobs/ext/1431522-data-support-officer](https://www.wearedevelopers.com/jobs/ext/1431522-data-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Support Officer - **Company:** CancerCare (North Lancs & South Cumbria) - **Location:** Lancaster, UK - **Salary:** £15,846.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Outlook, Databases, Customer Data Management, Data Cleansing, Data Management, Custom Reports - **Published:** July 25, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=dcb7f7f93165bff0 ## About the Role We are seeking a highly motivated and detail-oriented individual to join our team. In this pivotal role, you will provide vital support to the Quality & Information Manager while collaborating closely with cross-functional teams. You will use your analytical expertise to extract actionable insights, identify trends, and uncover opportunities for continuous organisational improvement., * Experience: Proven experience working with CRMs (for example, Beacon) and manipulating datasets. * Skills: Strong analytical ability, advanced Excel skills, high attention to detail, and the ability to devise appropriate reporting strategies. * Attributes: Self-starter with excellent time-management skills, strong communication, and a passion for supporting the charity sector. ## Description 1. Quality & Information Support * Data Management: Maintain and update client and therapy records within the Integrated Management System (IMS). * Survey & Feedback Processing: Code and record completed client questionnaires. * External Provider Tracking: Log attendance data from external suppliers (e.g., hydrotherapy pools) and input session details for therapists without direct IT access. * CRM Integration: Import and create new client records in the fundraising CRM (Beacon) when needed. * Operational Continuity: Serve as a backup to the Quality & Information Manager to generate therapist payroll extracts when required. * General Support: Assist the Quality & Information Manager with ad-hoc reporting and operational tasks. 2. Fundraising Data & CRM Management * Data Cleansing: Maintain database integrity by regularly de-duplicating records within the CRM. * KPI Reporting: Extract monthly CRM data to generate KPI reports for the Head of Fundraising, providing initial analytical commentary and insights. * Campaign Support: Build, manage, and track campaigns and events in the CRM, ensuring all participant and donor data is seamlessly imported and updated. * Donor Insights: Filter, manipulate, and extract data to analyse donor journeys and optimise engagement strategies. * Campaign Management: Assist with the Donation Station fundraising campaign, collaborating with marketing on promotions and delivering monthly performance reports. * Direct Mail & Lottery Support: Produce targeted data extracts for direct mail shots, reconcile player extracts, and support external Lottery Management operations. 3. Financial Data & Compliance * Income Reconciliation: Reconcile weekly online income (website, regular giving, JustGiving, TryBooking, PayPal, Facebook, etc.) against BACS payments and log them accurately into Beacon CRM. * Payment Processing: Record cash and cheque payments in the CRM, allocating funds accurately according to specific streams and payouts. * Gift Aid Compliance: Upload Gift Aid declarations, maintain precise records, and ensure full compliance with HMRC regulations. * Income Coding: Adhere strictly to guidelines for coding all incoming funds, including restricted income. * Audit Preparation: Work with the Head of Finance to ensure imported data accurately reflects charity accounts for audit purposes. * Reporting & Design: Advise on the structure, design, and preparation of database reports, creating complex custom reports as requested. * Data Protection & GDPR: Maintain absolute confidentiality and security of donor details, adhering rigorously to GDPR and organisational data policies. 4. Organisational Responsibilities * Proactive Engagement: Contribute positively to team effectiveness and organisational growth. * Workload Management: Independently manage daily time and tasks using organisational tools (e.g., Microsoft Outlook). * Flexibility: Maintain a flexible approach to working hours and patterns based on organisational needs. * Continuous Development: Participate in team meetings, training sessions, and charity events. * Compliance & Values: Uphold all organisational policies and complete mandatory training, while embodying the charity's core values and mission. * Ad-hoc Duties: Undertake additional tasks as reasonably requested by the Executive Leadership Team. ## Related Videos - [Beyond Gut Feelings: The Rise of Data-Driven HR](https://www.wearedevelopers.com/videos/1326-beyond-gut-feelings-the-rise-of-data-driven-hr) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [C# 9 Source Generators - let the machine do the programming](https://www.wearedevelopers.com/videos/192-c-9-source-generators-let-the-machine-do-the-programming) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Anomaly Detection - Using unsupervised Machine Learning for detecting anomalies in customer base](https://www.wearedevelopers.com/videos/6-anomaly-detection-using-unsupervised-machine-learning-for-detecting-anomalies-in-customer-base) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)