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# 2nd Line Support Engineer

- **Company:** Fortis Recruitment Solutions Limited
- **Location:** Amersham, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Domain Name System (DNS), IP Addressing, Network Security, Routing, Microsoft SharePoint, Virtual Local Area Networks, Wireless Networks, Firewalls (Computer Science), Network Server
- **Published:** July 25, 2026
- **Apply:** https://itjobpro.co.uk/job/2nd-line-support-engineer-7

## About the Role

Fortis are working with a great IT service provider to recruit a technical engineer to join their team. The role will be a mixture of office based (Amersham), client based and home based. You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st & 2nd line tickets with the occasional 3rd line thrown in. We are looking for general all rounders who can support a range of technologies but you MUST have good experience with M365, especially SharePoint.

This position would suit someone who has experience in 1st & 2nd line support working for an MSP working with multiple clients. Due to the location of clients having your own transport will be advantageous.

## Description

* Handling 1st & 2nd line issues

 * Visiting client sites on a regular basis

 * Assisting helpdesk when not on site

 * Troubleshooting a variety of technical issues

Technical Requirements

 * Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)

 * Microsoft Active Directory, DNS and Group Policy

 * Microsoft Windows desktops and servers installation and administration

 * Networking: IP addressing and routing, switches, VLANs, wireless networks

 * Network security (firewalls and filtering) installation and administration


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