> Markdown version of [/jobs/ext/1431782-enterprise-architect-onsite-lead-agentic-ivr-banking](https://www.wearedevelopers.com/jobs/ext/1431782-enterprise-architect-onsite-lead-agentic-ivr-banking). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Enterprise Architect Onsite Lead - Agentic IVR Banking

- **Company:** EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
- **Location:** Manchester, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Cloud Computing, Machine Learning, PCI Data Security Standards, Chatbots, Genesys, Multi-Agent Systems, Model Validation, Togaf, Virtual Agents
- **Published:** July 25, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/42075851/

## About the Role

Connect)Experience in multi-agent orchestration / agentic frameworksFamiliarity with AI governance, risk management, and model validation frameworksCertificationsGoogle Cloud Professional Architect (Mandatory/Preferred)Google Professional Machine Learning EngineerCertifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent)TOGAF / Enterprise Architecture certificationsTPBN1_UKTJ

## Description

guardrails (data privacy, auditability, explainability).Oversee delivery teams ensuring quality, performance, and resilience .Key SkillsStrong banking domain expertise (retail, lending, payments, contact center)Expertise in Conversational AI / IVR and GCP architectureKnowledge of Agentic AI, RAG, and API-led integrationsExceptional stakeholder engagement and influencing skillsExperience1218+ years in enterprise architecture / solution designProven experience in onsite client-facing roles in banking programsHands-on delivery of IVR / Contact Center / Conversational AI transformationsExperience with large-scale digital transformation in regulated environmentsTrack record of engaging executive stakeholders and driving CX initiativesPreferred QualificationsExperience working with Tier-1 banks or financial institutionsStrong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents)Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon


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