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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technical Analyst - **Company:** Cadent Gas Ltd - **Location:** London, UK - **Salary:** £39,687.0 - £44,358.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Software, SAP (Applications), Computer Network Technologies, Software Troubleshooting, Information Technology, Laptops, Hardware Infrastructure, Cisco - **Published:** July 25, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb5583faed920b0a9f8f3768db8f29f70c/eaa ## About the Role Technical Support Experience: - Experience in a 2nd or 3rd line support role within a medium to large organisation - Strong troubleshooting and technical support capability across multiple technologies Technology Knowledge: - Microsoft technologies and Active Directory - Desktop, laptop and mobile device support - Telephony and networking technologies - SAP and Microsoft 365 environments Infrastructure & Hardware Skills: - Hardware support including printers, laptops, desktop devices, mobile technology and audio-visual equipment - Experience with network fault diagnosis and communications room audits - Knowledge of Cisco and Avaya telephony environments desirable Customer & Stakeholder Focus: - Excellent stakeholder management skills - Ability to communicate effectively with colleagues at all levels - Proven commitment to delivering high-quality customer service, ITIL Foundation certification or equivalent experience - Microsoft or CompTIA certifications desirable - Full UK Driving Licence - Ability to travel regularly across operational sites within your assigned network Ready to make a difference? If you're passionate about delivering excellent IT support, solving technical challenges and helping colleagues stay connected and productive, we'd love to hear from you. ## Description We are hiring for a IT Field Technical Analyst based in London to provide frontline technical support across the network. Working within IT Service Operations, you'll be the trusted local IT expert, supporting colleagues across the business and ensuring they have the tools, technology and support needed to work effectively. This is a varied, hands-on role where you'll provide 1st, 2nd and 3rd line support, manage local IT infrastructure and act as a key point of contact for technical issues across your network. From supporting end users and troubleshooting hardware to maintaining local technology assets and driving service improvements, you'll make a direct impact on our operational performance. Working closely with operational teams, suppliers and wider IT functions, you'll help ensure technology services remain reliable, secure and fit for purpose across Cadent's estate., Frontline IT Impact - Provide direct technical support to colleagues across operational sites, helping resolve issues quickly and effectively. Technology Variety - Work across desktop services, networking, applications, telephony, mobile devices and audio-visual technologies. Ownership & Problem Solving - Take ownership of incidents from identification through to resolution, delivering excellent customer service throughout. Regional Visibility - Build strong relationships with users at all levels, from operational colleagues through to senior leadership. Continuous Improvement - Identify opportunities to increase first-time fixes and improve the effectiveness of IT support services. Mobile & Flexible Working - Support multiple operational sites across your network, providing hands-on assistance where it matters most. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)